At Hippo Digital UK, I run capabilities workshops for the Civil Service Data Strategy and help shape a realistic ambition. I also designed a commitment matrix linking senior leadership ambitions to departmental commitments and mapped Hippo’s hiring process to identify pain points.
At Aviva UK, I supported Salesforce CRM re-platforming and Fenergo CLM implementation, translating stakeholder needs into requirements and helping deliver compliant client lifecycle processes. I mapped onboarding journeys and contributed to changes that improved onboarding by up to 40% and increased operational efficiency by 20%.
Earlier at Aviva UK – Digital Futures, I led analysis for customer claims automation, helping reduce claim handling time by 30% and improve customer satisfaction by 20%. I also supported AWS migration proof-of-concepts as a Technology Trainee and worked with finance and banking teams on case handling, collections, and credit assessment processes.
