Open to opportunities

Stephanie Lugo

@stephanielugo

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Strategic HR Manager bridging people operations and HRIS analytics for compliant, data-led decisions.

United States

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What I'm looking for

I’m looking for a role where I can lead people operations and HRIS analytics, own compliance and audit readiness, and turn workforce data into practical recommendations that improve the employee experience.

I’m a strategic HR Manager with progressive experience leading HR operations, benefits administration, and employee lifecycle management across regulated, multi-functional organizations. I’ve managed a $2M+ benefits portfolio, led HRIS migrations, and delivered data-driven insights to executive leadership.

In my current role, I manage employee relations organization-wide, including investigations and mediation, to ensure swift, fair, and compliant resolutions. I also spearhead compliance audits and coordinate documentation across employee, payroll, benefits, and regulatory records—while extracting workforce insights using Oracle to inform HR planning.

Previously, I led cross-functional HR initiatives across a 500+ employee base and streamlined new hire operations through HireRight integration. I’ve also built HR analytics through Tableau, increased plan enrollment through new hire orientation, and strengthened HRIS accuracy—backed by an earlier technical support foundation across Windows and Mac OS.

Experience

Work history, roles, and key accomplishments

Current

HR Manager

Current

Touro University New York

Jan 2025 - Present (1 year 6 months)

Manage organization-wide employee relations matters, including investigations and conflict mediation, to ensure compliant resolutions. Lead HR compliance/audit response, workforce reporting using Oracle, and manage high-volume ServiceNow ticket operations.

Employee Relations Investigation Médiation Audit Management HR Compliance HRIS Reporting Oracle Workforce Analytics ServiceNow Recruitment Strategy Onboarding

HR Manager

New York College of Podiatric Medicine

Apr 2021 - Jan 2025 (3 years 9 months)

Lead cross-functional HR initiatives with IT, Finance, and Executive leadership to improve organizational efficiency. Handle complex employee relations/policy violations, and streamline new hire operations through HireRight integration.

Cross functional Leadership Employee Relations Policy Compliance Confidentiality Wellness Program Management HireRight

HR Benefits Administrator

New York College of Podiatric Medicine

Aug 2019 - Apr 2021 (1 year 8 months)

Manage full-cycle benefits administration with a $2M+ annual budget and oversee invoice reconciliation. Lead HRIS migration from ADP to Ellucian Banner, and analyze HR data in Tableau to support strategic planning.

Benefits Administration Budget Management Data Validation ADP Ellucian Banner Tableau HR Data Analysis HR Reporting SQL Excel Data Visualization

Technical Support Intern

New York College of Podiatric Medicine

Jul 2019 - Aug 2019 (1 month)

Provide technical support by resolving hardware and software issues across Windows and Mac OS environments. Create IT training materials and use DOS commands to recover corrupted systems.

Technical Support hardware troubleshooting Windows Mac IT Training Materials Windows Commands