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STEPHANIE LA GARZA

@stephanielagarza

I streamline regulated operations, protect compliance, and deliver complex marketing and event projects on time.

United States
Message

What I'm looking for

I'm looking to lead operations, compliance, or project delivery in a regulated, high-volume environment where I can improve workflows, coordinate stakeholders, and protect quality and deadlines.

I've supported Dell Technologies marketing at Wunderman Thompson, overseeing production and localization across B2B, Consumer, and Small Business workstreams. I managed up to 10 concurrent projects weekly without missing an in-market deadline.

Earlier at Wunderman, I served as the compliance subject matter expert for Dell, Intel, and Microsoft co-branding requirements. I maintained 100% adherence across quarterly deliverables, protected OEM reimbursements, and built feedback loops between creative, legal, and external stakeholders.

I also improve the systems behind the work: I created an asset retrieval process that raised departmental efficiency by 20%, developed SOPs and status reporting, and managed capacity across competing production priorities.

Most recently, I've provided high-volume attendee support for experiential events using Salesforce Service Cloud and RainFocus. My background also includes supervising administrative teams, improving patient workflows, and delivering compliant, empathetic service in healthcare settings.

Experience

Work history, roles, and key accomplishments

GM
Current

Customer Service Representative

GPJ Marketing

Apr 2026 - Present (4 months)

Provided high-volume attendee support for large-scale experiential events, managing registration, housing logistics, and real-time technical troubleshooting. Leveraged Salesforce Service Cloud and RainFocus to track and resolve escalations, maintaining case documentation and SLA adherence.

Education

Degrees, certifications, and relevant coursework

Texas State University logoTU

Texas State University

Bachelor of Arts, Healthcare Administration

Earned a Bachelor of Arts in Healthcare Administration with a minor in Psychology, focusing on systems, policy maintenance, and administrative management.

Tech stack

Software and tools used professionally

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