Open to opportunities

Stephanie Eweni

@stephanieeweni

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Organized administrative professional skilled in customer service, call center, and data entry.

Nigeria

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What I'm looking for

I seek roles where I can leverage administrative and customer-service strengths in a collaborative, organized environment with opportunities to improve processes and support clients.

I am a detail-oriented administrative professional with hands-on experience in call center operations, office support, and data entry. I consistently handle high-volume inbound calls, coordinate timely service responses, and maintain accurate records using CRM tools.

My background includes remote and in-person roles where I improved office workflows, managed schedules, and supported cross-functional teams to enhance customer satisfaction. I have experience with HubSpot, Salesforce, Zendesk, Microsoft Office, and basic data visualization, and I apply strong problem-solving and communication skills to every task.

I am committed to reliable, empathetic service delivery and continuous improvement, demonstrated through roles in public administration, healthcare data entry, and community service leadership where I maintained financial records and supported program implementation.

Experience

Work history, roles, and key accomplishments

Call Center Agent

24 Hour Towing and Roadside Assistance

Apr 2025 - Nov 2025 (7 months)

Handled 50+ inbound/outbound calls daily for towing and roadside assistance, logged requests in Logical CRM/Towingwiz, coordinated dispatch with service partners, and resolved customer complaints to maintain high satisfaction.

Outbound Calling Customer Support Logical CRM TowingWiz Dispatch Coordination Record keeping

Treasurer

Freedom of Information Act Community Development Service

Jul 2024 - Jan 2025 (6 months)

Managed financial records and budgets, monitored expenditures, coordinated fundraising, and prepared financial reports to ensure transparency and support community development projects.

Financial Reporting Budgeting Record keeping Accountability Financial Planning

Office Assistant

Ministry of Trade, Industry, and Investment

Mar 2024 - Jan 2025 (10 months)

Managed reception duties, directed calls and emails to departments, organized staff schedules and appointment logs, and maintained visitor records to optimize office operations.

Scheduling Data Entry Office Administration Customer Service

Data Entry Specialist

Bayelsa Health Insurance Scheme

Nov 2024 - Dec 2024 (1 month)

Entered and verified large volumes of client and health plan data, maintained confidentiality of sensitive records, and produced reports to support management reviews and process improvements.

Data Entry Data Verification Reporting Database Management Accuracy Process Improvement

Administrative Assistant

Crane Master Ltd

Feb 2022 - Dec 2022 (10 months)

Coordinated daily office operations, created and maintained electronic and paper filing systems, scheduled meetings, and managed correspondence to ensure efficient administrative support.

Office Management Scheduling Correspondence Management Customer Service Administrative Support Microsoft Office