Stephanie Eweni

Handled 50+ inbound/outbound calls daily for towing and roadside assistance, logged requests in Logical CRM/Towingwiz, coordinated dispatch with service partners, and resolved customer complaints to maintain high satisfaction.

Managed financial records and budgets, monitored expenditures, coordinated fundraising, and prepared financial reports to ensure transparency and support community development projects.

Managed reception duties, directed calls and emails to departments, organized staff schedules and appointment logs, and maintained visitor records to optimize office operations.

Entered and verified large volumes of client and health plan data, maintained confidentiality of sensitive records, and produced reports to support management reviews and process improvements.

Coordinated daily office operations, created and maintained electronic and paper filing systems, scheduled meetings, and managed correspondence to ensure efficient administrative support.

Grade: Second Class Upper Division

Completed a Bachelor of Science in Public Administration with Second Class Upper Division, focusing on public sector administration and governance.

Completed West African Senior School Certificate Examinations (WASSCE) at the secondary school level.