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Stephanie Evbuoman

@stephanieevbuoman

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Continuous process improvement consultant driving efficiency, downtime reduction, and customer satisfaction.

Nigeria

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What I'm looking for

I seek roles where I can drive continuous improvement, reduce incident resolution times, and collaborate cross-functionally in a values-aligned, data-driven environment.

I am a continuous process improvement consultant with over two years' experience in incident management, workflow optimization, and data-driven decision-making. I was promoted from NYSC intern to consultant within 12 months at the USAID Global Health Supply Chain Program.

I have led projects that reduced incident and reporting delays by 15%, created and maintained AssurX dashboards and data reports, and produced quarterly compliance and CAPA summaries. I proactively perform root-cause analysis, provide training and technical assistance, and coordinate cross-functional stakeholder communication to strengthen accountability.

I maintain a 95% client satisfaction rate in customer support interactions and focus on aligning processes with organizational values to improve resolution efficiency and service delivery timeliness.

Experience

Work history, roles, and key accomplishments

Continuous Process Improvement Consultant

Chemonics

Sep 2023 - Jan 2025 (1 year 4 months)

Promoted from intern to consultant within 12 months and led process improvements that reduced incident resolution and report delays by 15%, improving vendor KPI tracking and stakeholder accountability.

Process Improvement Incident Management AssurX KPI Tracking Data Reporting Root Cause Analysis Training

Customer Service Intern

EHI Multisystem Nigeria Limited

Sep 2020 - Jun 2022 (1 year 9 months)

Served as first responder to 100+ daily customer inquiries, coordinated logistics and bookings, and improved customer retention through timely issue resolution and accurate documentation.