Rejoice Kikile

I’m a Lean Six Sigma Green Belt-certified Operations & Project Coordination professional, focused on making projects run smoother through better workflow design, documentation discipline, and clear stakeholder communication. I bring a strong bias toward operational efficiency in fast-paced environments.

In my current Project Manager role at DocuAssure (Remote), I coordinate project workflows and documentation processes across operational and technical teams. I reduced client onboarding and deployment timelines by 25% through workflow optimization, while maintaining project schedules, reporting systems, and operational documentation for timely delivery.

I also support onboarding and cross-department communication as a Student Ambassador & Peer Mentor at Miva Open University (Hybrid), managing inquiries, follow-ups, and administrative coordination. In parallel, I apply structured improvement thinking through process optimization work, including Pareto Analysis and Root Cause Analysis to reduce resolution times and errors.

My improvement projects include reducing process resolution time from 48mins to 15mins, cutting defect rates from 8% to 3%, and developing KPI tracking systems using control charts and operational metrics. I’m energized by roles where I can strengthen process controls, improve reporting accuracy, and help teams execute with confidence.