At DNSimple, I support customers with DNS, DNSSEC, domain transfers, billing, and registrar compliance. I rebuilt the help center’s information architecture around the Diátaxis framework and created a documentation evaluation harness to test whether search returns the right article for real customer questions.
I wrote the help center’s AI writing standard and contribution guidelines, and I track compliance-sensitive questions separately in search evaluations. I also found indexing faults while measuring the help center’s AI search exposure and fixed issues including a sitemap error and an infinite redirect loop.
Before DNSimple, I built and maintained Brio Systems’ support knowledge base and handled PHI under privacy requirements. Earlier, I supported customers and patients in customer service, IT service desk, and hospital intake roles, including HIPAA-compliant registration records.
Canada