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@chelseabeck
Multifaceted professional with over 10 years of experience in customer service and support roles.
I am an experienced IT Support Specialist with a robust background in technical support, live chat, and CRM systems. My journey in the tech industry has been marked by my tenure at Intuit, where I successfully diagnosed and resolved software issues, significantly improving user experience during the peak tax season. My commitment to enhancing IT support operations drives me to leverage my skills effectively to contribute to team success.
In addition to my professional experience, I have developed personal projects using Visual Studio with Python, focusing on automation, scripting, and Linux. This technical exploration outside conventional roles showcases my dedication to continuous learning and innovation. I have also worked as a freelancer with Appen/CrowdGen, where I transcribed audio files and trained language models, further honing my technical skills and understanding of AI technologies.
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Work history, roles, and key accomplishments
PPL/Nexrep
Nov 2024 - Apr 2025 (5 months)
Processed enrollment applications, ensuring accuracy and compliance with regulatory guidelines, which improved application approval rates. Managed electronic filing systems for efficient record-keeping and submission tracking, enhancing data retrieval speed.
Appen/CrowdGen
Feb 2025 - Feb 2025 (0 months)
Transcribed audio files accurately using voice recognition software, improving data accessibility for clients. Trained language models using structured data inputs, enhancing AI response accuracy and efficiency.
Home School Education
Dec 2018 - Feb 2025 (6 years 2 months)
Designed and implemented customized homeschool curriculum using digital and print-based resources, resulting in improved student engagement and learning outcomes. Utilized various virtual learning platforms, including instructor-led online programs and independent parent-guided curriculums, to enhance the flexibility and accessibility of the learning experience.
Eura
Jun 2024 - Dec 2024 (6 months)
Ensured clear and precise records through accurate transcription, improving the quality of documentation for client projects. Managed sensitive information while upholding confidentiality and professionalism, enhancing trust and compliance with company policies.
Teladoc
Jan 2024 - Oct 2024 (9 months)
Facilitated insurance verification and educated members on coverage options and virtual healthcare services, resulting in improved member understanding and satisfaction. Streamlined appointment scheduling and ensured precise processing of medical device requests, enhancing operational efficiency and accuracy.
Intuit
Dec 2023 - Mar 2024 (3 months)
Diagnosed and resolved technical issues for clients, minimizing workflow disruptions during peak tax season. Provided guidance on software features and updates, enhancing user experience.
Plasma Biological Services
Nov 2011 - Jun 2014 (2 years 7 months)
Ensured facility compliance with federal and state regulations, adhering to OSHA guidelines. Conducted phlebotomy procedures and recorded vital signs while maintaining accurate patient records.
Degrees, certifications, and relevant coursework
CERTIFICATIONS, data science
Engaged in online certifications focused on General LLM Concepts for Prompt Authoring and General LLM Prompt and Response Authoring. Developed skills in understanding and applying large language model principles for effective prompt creation.
Practitioner - level 2, Hypnosis
Completed an online program focusing on hypnosis, gaining expertise in advanced techniques and client-centered approaches. Developed skills in guiding individuals through hypnotic states for therapeutic purposes.
Associate of Science, Medical Assisting
Studied medical assisting, covering clinical and administrative duties essential for healthcare settings. Gained practical skills in patient care, medical procedures, and office management.
Software and tools used professionally
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