Chelsea BeckCB
Open to opportunities

Chelsea Beck

@chelseabeck

Multifaceted professional with over 10 years of experience in customer service and support roles.

United States
Message

What I'm looking for

I am looking for a role that allows me to leverage my technical skills in a collaborative environment, focusing on enhancing user experience and operational efficiency.

I am an experienced IT Support Specialist with a robust background in technical support, live chat, and CRM systems. My journey in the tech industry has been marked by my tenure at Intuit, where I successfully diagnosed and resolved software issues, significantly improving user experience during the peak tax season. My commitment to enhancing IT support operations drives me to leverage my skills effectively to contribute to team success.

In addition to my professional experience, I have developed personal projects using Visual Studio with Python, focusing on automation, scripting, and Linux. This technical exploration outside conventional roles showcases my dedication to continuous learning and innovation. I have also worked as a freelancer with Appen/CrowdGen, where I transcribed audio files and trained language models, further honing my technical skills and understanding of AI technologies.

Experience

Work history, roles, and key accomplishments

PP

Registration Support Agent

PPL/Nexrep

Nov 2024 - Apr 2025 (5 months)

Processed enrollment applications, ensuring accuracy and compliance with regulatory guidelines, which improved application approval rates. Managed electronic filing systems for efficient record-keeping and submission tracking, enhancing data retrieval speed.

HE

Instructor

Home School Education

Dec 2018 - Feb 2025 (6 years 2 months)

Designed and implemented customized homeschool curriculum using digital and print-based resources, resulting in improved student engagement and learning outcomes. Utilized various virtual learning platforms, including instructor-led online programs and independent parent-guided curriculums, to enhance the flexibility and accessibility of the learning experience.

PS

Phlebotomy/Donor Processor

Plasma Biological Services

Nov 2011 - Jun 2014 (2 years 7 months)

Ensured facility compliance with federal and state regulations, adhering to OSHA guidelines. Conducted phlebotomy procedures and recorded vital signs while maintaining accurate patient records.

Education

Degrees, certifications, and relevant coursework

IS

IMB data science

CERTIFICATIONS, data science

Engaged in online certifications focused on General LLM Concepts for Prompt Authoring and General LLM Prompt and Response Authoring. Developed skills in understanding and applying large language model principles for effective prompt creation.

DC

Dolores Cannon

Practitioner - level 2, Hypnosis

Completed an online program focusing on hypnosis, gaining expertise in advanced techniques and client-centered approaches. Developed skills in guiding individuals through hypnotic states for therapeutic purposes.

DC

Daymar College

Associate of Science, Medical Assisting

Studied medical assisting, covering clinical and administrative duties essential for healthcare settings. Gained practical skills in patient care, medical procedures, and office management.

Tech stack

Software and tools used professionally

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Chelsea Beck - Registration Support Agent - PPL/Nexrep | Himalayas