Stephanie Banigo

I’m a Resourceful Customer Service Associate experienced in high-volume support, complex issue resolution, and end-to-end order management. I navigate busy service periods supporting 30-50 customers per shift, balancing speed with personalized interactions to maintain strong satisfaction levels.

I resolve complex customer concerns in real time to prevent escalations and strengthen customer retention. I also manage end-to-end order processing by sourcing parts, tracking shipments, and coordinating with suppliers, while partnering cross-functionally to streamline communication and improve service outcomes.

Beyond day-to-day support, I co-led Joint Health & Safety Committee initiatives, driving compliance, reducing workplace risk, and promoting a culture of safety. I’ve also led logistics and onboarding-focused support as a Student Leader—coordinating Universal Case Competition operations and serving as an Enrollment Leader—and I promoted mental health awareness as a Guard.me cares Ambassador.