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stella omondi

@stellaomondi

Customer care specialist at Bluetti Energy supporting 60+ daily customer interactions and resolving billing and service issues.

Kenya

Message

At Bluetti Energy, I handle 60+ daily customer interactions across B2B and B2C accounts, supporting enquiries, billing concerns, and after-sales issues. I coordinate with Finance and Operations on resolutions, maintain CRM records, and write product articles for the company website.

Previously, I supported logistics and front office operations at EdenCabs, including driver record digitisation and Zoho CRM updates. At Platinum Credit Limited, I onboarded loan applicants and supported them through processing; at Agip Capital Limited, I followed up on overdue accounts and repayment commitments.

Experience

Work history, roles, and key accomplishments

Current

Customer Care Specialist

Current

Bluetti Energy

Dec 2025 - Present (11 months)

Handles 60+ daily customer interactions across B2B and B2C accounts, manages after-sales issues and complaints, and supports billing and account-related concerns. Coordinates with Finance and Operations teams and maintains accurate CRM records.

Customer Service After Sales Support Complaint Resolution CRM Billing Support Data Entry Product Writing Zoho CRM

Support & Logistics Associate

EdenCabs

Mar 2024 - Sep 2025 (1 year 6 months)

Transferred driver details into digital records, managed front office operations, and coordinated vehicle branding activities. Provided executive assistance and prepared monthly operational reports.

Data Entry Document Verification CRM Management Front Office Operations Inventory Management Administrative Support Calendar Management Logistics Coordination Social Media Communication Reporting Zoho CRM Snov.Io

Junior Loan Officer

Platinum Credit Limited

May 2023 - Nov 2023 (6 months)

Onboarded prospective customers for loan products, explained requirements, and verified documentation. Managed customer accounts and supported loan processing until disbursement.

Customer Onboarding Account Management Document Verification Data Entry Customer Service Zoho CRM Excel Word PowerPoint Slack Zoom Google Meet WhatsApp

Debt Recovery Officer

Agip Capital Limited

Sep 2022 - Feb 2023 (5 months)

Conducted outbound calls to customers with overdue accounts, negotiated repayment arrangements, and maintained accurate collection records. Followed up on repayment commitments and supported account recovery.

Debt Collection Customer Service Negotiation Data Entry Communication Skills Confidentiality