At Wipro Ltd, I handle the end-to-end order lifecycle for a client, from quote creation and order placement to invoicing and dispatch coordination. I also manage service requests and technician scheduling using SAP and LN.
I led a process improvement initiative that increased accuracy from 80% to 98%. I conduct Root Cause Analysis, update SOPs with the client, and lead weekly client review calls to identify gaps and drive continuous improvement.
Earlier, I delivered employability and communication training at Magic Bus India Foundation and Udyogini Foundation, and taught English part-time at Educare Group Tuitions. I hold a Certified Professional Trainer (A+) certification from Tech Mahindra Foundation - GuruSchool, Pune.
