SWStefan Walters
@stefanwalters
Versatile professional with a proven track record of success across multiple industries.
JamaicaWhat I'm looking for
As a seasoned customer service and sales professional, I have consistently demonstrated my ability to drive results and exceed goals in fast-paced environments. With a strong background in team collaboration and problem-solving, I thrive in dynamic settings where no two days are ever the same.
Throughout my career, I have developed a unique ability to navigate complex customer interactions, think critically, and provide tailored solutions that meet and exceed customer expectations. My passion for ongoing growth and contributing positively to organizational success has earned me a reputation as a dedicated and results-driven professional.
With a strong educational foundation in Marine Biology and Economics, I have honed my skills in sales, customer service, and team management, with a proven track record of building and leading high-performing teams and driving revenue growth.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Ergeon
Jan 2022 - Aug 2023 (1 year 7 months)
Responded to inbound customer requests, created and handed off leads to sales representatives, and participated in assigned test projects to improve CRM Navigation processes.
Marketing and Direct Sales Professional
Hub Spot
Jan 2023 - Feb 2023 (1 month)
Built multiple sales teams to over 200+ distributors and grew the customer base by over 2000+ customers of the product.
Team Lead
Sutherland Global Services
Jan 2016 - Jan 2020 (4 years)
Managed 16-20 direct reports, coached to adjust behavior on and off the phones, and provided real-time floor support.
Agency Owner
Upwork.com
Jan 2015 - Jan 2020 (5 years)
Landed 54 contracts from cold leads, recruited, trained, hired, and managed groups of work-from-home contractors, and generated over $60k in total revenue.
Team Manager (Acting)
Sutherland Global Services
Jan 2014 - Jan 2015 (1 year)
Managed up to 25 direct reports, met and exceeded KPI set by both the client and managers, and provided floor support.
Education
Degrees, certifications, and relevant coursework
Stefan hasn't added their education
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Tech stack
Software and tools used professionally
Availability
Location
JamaicaAuthorized to work in
Salary expectations
Social media
Job categories
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