Илья User

• Delivered high-quality, real-time chat and email support for a global user base, resolving platform access, billing, and technical queries under strict SLA metrics.
• Successfully integrated internal Claude and ChatGPT prompt workflows to handle repetitive user inquiries, reducing overall Average Handling Time (AHT) by 20%.
• Diagnosed data processing glitches and API errors, creating structured

• Sourced and qualified high-net-worth (HNW) buyer leads for a €2M hospitality asset across international platforms and marketplaces.
• Conducted targeted outbound prospecting and initial qualification, screening 10+ major inquiries for serious purchase intent.
• Coordinated end-to-end communication between prospective international investors and asset ownership, supporting global deal flow.

• Monitored daily payment transactions, analyzed financial data, and resolved complex, high-priority billing and transaction disputes.
• Utilized SQL (BigQuery/Google Cloud) to extract transaction logs and identify systemic payment errors and anomalies.
• Managed data tracking and reporting in Excel and Google Sheets, using Google Apps Script to automate tables and reduce reporting time by 20%.
•

• Managed digital inventory tracking for 1,000+ active SKUs, maintaining a 99%+ stock accuracy rating across intensive daily cycles.
• Conducted 50+ detailed data and stock audits, identifying and resolving supply chain discrepancies within a strict 24-hour turnaround.
• Processed, verified, and documented 200+ fast-paced inventory transactions weekly under rigid compliance and quality control pro

• Delivered omni-channel live chat and email support for a massive active user base regarding complex moderation and account security issues.
• Handled platform anti-fraud policy compliance and verification procedures, ensuring a highly secure digital transaction environment.
• Diagnosed payment gateway glitches and bugs, escalating clear structured data logs to engineering teams via Jira.

• Consulted digital banking users on instant credit products, international operations, and card security under rigid SLA metrics.
• Maintained an outstanding 98% positive review rate, receiving the internal "Top Service Quality" corporate award in Q2 2024.

• Configured, calibrated, and maintained high-tech automated production lines, ensuring 100% equipment uptime and efficiency.
• Monitored automated system diagnostics and software inputs, troubleshooting real-time mechanical and digital grid errors.
• Executed strict quality control protocols, reducing production line defects by 15% via precise technical asset management.

• Coordinated front-line shift operations and point-of-sale systems under strict, fast-paced corporate SLA and time-to-table metrics.
• Resolved high-volume, real-time customer escalations and order discrepancies, maintaining high regional service quality metrics.

Sep 2026