Open to opportunities

Jovana Gordic

@jovanagordic

Message

Experienced hotel manager transitioning into banking and compliance.

Serbia

Message

What I'm looking for

Tražim ulogu u kojoj mogu koristiti iskustvo u operacijama i compliance-u, razvijati veštine u bankarskim procesima i doprineti timu odgovornom radnom okruženju.

Ja sam iskusna menadžerka hotela sa dokazanim sposobnostima u organizaciji poslovanja, nadzoru zaposlenih i rešavanju problema gostiju, stečenim kroz višegodišnje rukovođenje u hotelima Rivijera i Fagus.

Kao suvlasnica restorana upravljala sam nabavkom, kontrolom rokova trajanja proizvoda, radom na kasi i timskom radom, što mi je dalo praktično iskustvo u operacijama i vođenju malog biznisa.

Trenutno radim u bankarskom sektoru (Aik Banka) kao saradnik za pravna lica, fokusirana na AML analize, otvaranje i gašenje računa, ažuriranje korporativnih podataka i obradu prigovora; spremna sam da dalje razvijam svoje kompetencije u compliance-u i administraciji.

Experience

Work history, roles, and key accomplishments

Current

Corporate Client Associate

Current

AIK Banka

Dec 2024 - Present (1 year)

Conduct AML analyses, manage corporate client onboarding and maintenance, handle account openings/closures, process foreign currency payments and resolve client complaints for corporate clientele.

AML Onboarding Account Opening Processes Data Gathering E Banking Activation Complaint Handling

Administrative Clerk

3Bank

Jul 2023 - Dec 2024 (1 year 5 months)

Performed administrative tasks for bank operations, supporting client services and internal processes across branches to ensure accurate record-keeping and service delivery.

Administrative Support Customer Service Data Entry Microsoft Office Teamwork Record keeping Communication Time Management

Co-owner / Restaurant Manager

TataMata Food Art

Aug 2021 - May 2022 (9 months)

Managed restaurant operations including procurement, inventory control, point-of-sale transactions, staff coordination and customer service to maintain business performance.

Procurement Inventory Management Cash Handling Sales Team Management Customer Service Quality Control Point of Sale

Hotel Manager

Hotel Fagus

Apr 2020 - Aug 2021 (1 year 4 months)

Oversaw hotel operations, supervised employees, assigned tasks, produced monthly activity reports, handled recruitment and ensured high-quality guest service.

Hotel Operations Staff Supervision Scheduling Reporting Recruitment Guest Service Communication Problem Solving

Hotel Manager

Hotel Rivijera

May 2016 - Oct 2019 (3 years 5 months)

Managed hotel operations including staff supervision, task planning, monthly reporting, recruitment, guest services and conflict resolution to maintain service quality.