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Jessica O'Loughlin

@jessicaoloughlin

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Experienced content editor and technical writer specializing in accessibility and e-learning.

Ireland

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What I'm looking for

I seek roles where I can improve content quality and workflows, lead accessibility and localization efforts, mentor teams, and deliver clear, user-centered e-learning and technical documentation within collaborative, growth-focused organizations.

I am a content editor and technical writer with 9+ years' experience in proofreading, editing, auditing, localization, and accessibility-focused documentation for global, multidisciplinary teams. I have driven editorial standards at companies like Skillsoft, designed documentation templates and websites, and led accessibility user testing and guideline development.

I improve workflows, develop roles, and deliver clear, usable content across e-learning, technical, and marketing channels, consistently meeting tight deadlines while mentoring contractors and collaborating with stakeholders to maintain high-quality outputs.

Experience

Work history, roles, and key accomplishments

Current

Content Editor

Current

Self-employed

Aug 2025 - Present (3 months)

Copy edited e-learning course materials for Skillsoft across business, leadership, frontline worker, and HR subjects; wrote AI guidelines and updated metadata to enforce planning standards.

Copy Editing E Learning Metadata Editorial Guidelines AI Content Policy & QA LMS Process Improvement

Copywriter

Essentialist

Apr 2024 - Aug 2024 (4 months)

Delivered high-quality, publication-style copy to consistent daily targets and collaborated cross-functionally to support team workloads.

Copywriting Collaboration Quality Assurance Brand Voice Content Editing Time Management

Technical Writer

Astreya

Aug 2022 - Oct 2022 (2 months)

Implemented strategies that improved IT compliance documentation accuracy and usability; designed user/internal documentation templates and established content processes.

Technical Writing Documentation Templates Compliance Content Strategy Process Design UX Writing

Content Editor

Skillsoft

Sep 2018 - Nov 2021 (3 years 2 months)

Hired as the first in-house editor for IT courses, raised editorial standards through training, mentoring, and quality reviews, and streamlined workflows by introducing tools and processes.

Content Editing Mentoring & QA Workflow Optimization LMS Metadata Process Improvement

Assistant to Programme Lead

Shine

Mar 2019 - May 2019 (2 months)

Developed processes for data analysis and reporting, audited news content for guideline breaches, and produced written and visual reports to inform editorial practice.

Data Analysis Excel Reporting Process Improvement

Digital Content Consultant

Self-employed

Dec 2017 - Sep 2018 (9 months)

Advised SMEs on online content, marketing, and branding; led branding and communications for a sexual harassment reporting app and secured clients across the USA, Europe, and Ireland.

Content Strategy Branding Client Management Marketing Communication SEO Localization Content Auditing

Catalog Content Manager

GetApp.com

Feb 2014 - Sep 2015 (1 year 7 months)

Promoted from Catalog Editor to Manager, led editorial strategy and a team of writers, delivered training to staff and clients, and provided customer success services to improve client ROI.

Content Strategy Team Leadership Training Delivery Catalog Manager & Customer Success Copywriting Analytics

Marketing Assistant

Sprachcaffe International

May 2012 - Nov 2013 (1 year 6 months)

Created a blog that attracted industry professionals and backlinks, produced a branding and market research report used in product rebranding, and executed UK online/offline marketing activities.

Content Marketing Market Research Branding Backlinks Reporting Campaign Execution