Steady Pace

Reviewed software documentation for technical accuracy and completeness and planned manual and automated test schedules based on project scope and delivery dates. Monitored and tracked bug resolutions to mitigate risk.

Expedited prompt and accurate ordering and shipment tracking for passenger/light truck tires, wheels, and tools to major retail stores across the continental U.S. and Alaska.

Advised and processed durable medical equipment (DME) orders for eligible clients. Assisted clients and caregivers with resetting oxygen tanks.

Processed customer requests efficiently to support service delivery.

Expedited the prompt and accurate processing of multiple clients’ health and welfare benefits elections, specializing in support for Intel employees.

Supported Vanguard investors by listening, confirming, explaining complex information in easy-to-understand language, and executing foundational requests.

Delivered customer service for Universal Service Administrative Company (USAC) customers and service providers by supporting program eligibility needs.

Provided customer service for UnitedHealthcare Medicare Advantage members by explaining Medicare benefit options and assisting with claims and provider network processing.

Provided customer care for Best Buy’s Geek Squad by encouraging customers to use Geek Squad benefits, upselling services, and scheduling store and/or in-home service appointments.

Patrolled and recorded activities on client properties while monitoring burglary, fire, and other alarm systems. Maintained occurrence logs and communicated security issues with supervisors, vendors, and fellow officers.

Taught American curriculum to second- and third-grade students with a focus on learning English from a native English speaker.

Planned and implemented the Americanized ADEC New School Model curriculum in English, Math, and Science for third grade Emirati students.

Facilitated, trained, managed, observed, and evaluated classroom teachers and a literacy program for grades 3–5. Delivered professional development to 15 classroom instructional leaders and served as a liaison for literacy program consultants and system literacy support professionals.

Processed warm market home refinance loans by verifying client credit ratings and documentation. Coordinated with brokers and title companies to review information and schedule meetings with clients.

Planned and implemented NCSCOS for grades 3 and 5 and served as the curriculum development team representative selected by the principal. Was featured in media as a Teach For America graduate and an effective young teacher.

Implemented H.I.S.D. curriculum in a 3rd/4th grade classroom as part of the 1991 Teach For America Corps. Delivered instruction aligned to the district curriculum for those grade levels.

Managed on-site merchandise deliveries by coordinating logistics between the warehouse and business site. Tracked shipping information via UPS and FedEx, reported daily cash and credit card transactions, and resolved customer complaints using conflict resolution techniques.

Earned a B.A. in Political Science and Government from Oberlin College.

Completed a program and became a Certified Manual Software Quality Assurance Engineer.