Katana Shaw

Support elementary, middle, and high school classrooms by following teacher-provided lesson plans and maintaining continuity of instruction. Monitor student activity, collect completed assignments for teacher review, and follow classroom routines and school procedures.

Executed approximately 60 test cases per day across iOS and Android devices, including Amazon Fire tablets, to validate functionality against documented expected outcomes. Identified and recorded cases where a device or weekly build did not behave as specified, supporting defect tracking and product-quality review.

Evaluated approximately 80 assessments per day against standardized rubrics and requirements, applying consistent quality-assurance procedures. Consistently met the required assessment accuracy threshold of more than 80% while reviewing submissions for discrepancies and inconsistencies.

Supported corporate-site security approximately 35 hours per week, greeting visitors, responding to walk-in needs, and verifying that designated doors and areas were secured. Monitored security cameras and alarms, tracked alerts in team communications, and patrolled floors to verify site conditions when alarms required follow-up.

Handled member and healthcare-provider calls, investigated service questions, documented case details, and communicated resolutions clearly and professionally. Verified required member information and handled protected health information in accordance with HIPAA privacy requirements.

Pursuing a Master of Science in CyberPsychology with a focus on information security and human factors, expected to complete in December 2026.

Earned a Bachelor of Science in Applied Information Technology in December 2019.