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Stacy Lusader

@stacylusader

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Vendor operations executive at FirstKey Homes who cut onboarding time by 80%+ and negotiated $1M+ in savings.

United States

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What I'm looking for

I'm looking for a Director, Senior Director, or Vice President role where supply chain excellence and operational infrastructure are competitive advantages.

At FirstKey Homes, I relaunched the Vendor Experience function, redesigning its structure, workflows, governance model, and KPIs. I reduced vendor onboarding cycle time by 80%+ and built performance frameworks connecting field execution to service levels, cost outcomes, quality, and resident satisfaction.

Through Lusader Enterprises, LLC, I advise national single-family rental operators on vendor strategy, procurement infrastructure, and compliance transformation. I launched a vendor communications program with an 86%+ newsletter open rate across 1,100+ vendors, and helped a national operator cut onboarding from 28 days to 14 while deploying 240+ vendors in 90 days.

Experience

Work history, roles, and key accomplishments

Current

Founder & Industry Consultant

Current

Lusader Enterprises, LLC

Jan 2022 - Present (4 years 9 months)

Advised national single-family rental operators on vendor strategy, procurement infrastructure, and compliance transformation. Designed a vendor communications program with 86%+ open rate and compressed client onboarding cycles from 28 to 14 days.

Vendor Strategy Procurement Compliance Communication Skills Process Optimization

Senior Manager, Vendor Experience

FirstKey Homes

Jan 2024 - Jan 2026 (2 years)

Relaunched the Vendor Management function, redesigning org structure, workflows, governance, and KPIs. Reduced vendor onboarding cycle time by 80%+ and architected a market-based organization for national scaling.

Vendor Management Process Redesign KPI development Compliance Organizational Design Cross functional Leadership

National Director of Procurement

SMS Assist

Jan 2022 - Dec 2022 (11 months)

Rebuilt the Procurement Department, establishing SOPs, national sourcing strategy, and vendor governance. Developed executive-level vendor scorecards tied to performance and SLA compliance across a 23-client portfolio.

Procurement Vendor Governance Sourcing Scorecards SLA Compliance

Director of Renovation Operations

Progress Residential

Jan 2016 - Jan 2022 (6 years)

Directed renovation operations, building processes and technology stacks for national scaling. Achieved $1M+ in negotiated savings and improved service quality across an 800+ vendor network.

Renovation Management Vendor Management Process Improvement Cost Savings

Director of Vendor Management

Progress Residential

Jan 2016 - Jan 2022 (6 years)

Built the Renovation Oversight and Vendor Management departments from zero, negotiating $1M+ in savings and leading a 35-person team. Oversaw 40,000+ work orders annually and implemented enterprise technology.

Vendor Management Renovation Management Contract Negotiation Team Building Salesforce FieldPro Yardi RMIS Technology

Manager, Service Coordination

Progress Residential

Jan 2016 - Jan 2022 (6 years)

Managed service coordination, building a 35-person team in under six months. Oversaw 40,000+ work orders and supported enterprise technology implementations.

Service Coordination Team Leadership Work Order Management Salesforce FieldPro Yardi RMIS Technology

Service Operations & Vendor Management

Xerox

Managed vendor service operations across 400+ commercial properties, maintaining rigorous SLA compliance. Achieved 100% SLA compliance across six enterprise clients.

Vendor Management SLA Compliance Performance Management Operations

Service Operations & Vendor Management

VIXXO

Managed vendor service operations across 400+ commercial properties, achieving 100% SLA compliance across six enterprise clients. Earned National SME Award in consecutive quarters.

Vendor Management SLA Compliance Performance Management Operations