SS R
@ssr
I investigate fraud patterns, manage chargebacks, and turn risk data into fair, actionable decisions.
United StatesWhat I'm looking for
Monitored high-volume fraud activity across customer portfolios, analyzing transactions and behavioral patterns to identify suspicious activity, emerging trends, and potential fraud risks.
Consistently exceeded productivity and performance expectations while maintaining high standards of accuracy, quality, and timely case resolution in a fast-paced environment.
Applied analytical and investigative skills to identify evolving fraud schemes, assess risk indicators, and support effective fraud prevention, detection, and loss mitigation strategies.
Engaged directly with customers to investigate and resolve fraud-related concerns, providing clear communication and appropriate resolutions while balancing customer experience with business risk.
Maintained strong attention to detail and sound judgment when reviewing complex cases, ensuring decisions were supported by thorough analysis and available evidence.
Experience
Work history, roles, and key accomplishments
Managing and processing chargebacks through payment portals while providing backup documentation. Collaborating with the team to meet deadlines for ad hoc projects using tools such as Excel, Smartsheet, Confluence, Oracle, and Tableau.
Education
Degrees, certifications, and relevant coursework
IMKO Opleidingen
Bachelor's Degree, Druggist and Herbalist Studies
Completed a Bachelor's Degree in Druggist and Herbalist Studies.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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