Open to opportunities

Neha Khan

@nehakhan2

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Sr Team Leader with 11+ years driving AR billing, quality, and process-managed teams to exceed targets.

India

Message

What I'm looking for

I’m looking for a role where I can lead AR and billing operations with strong quality standards—coaching teams, driving process improvements, handling client escalations, and consistently meeting or exceeding targets through clear reporting and weekly execution.

I’m a result-oriented Sr Team Leader with 11+ years of experience in team management, process management, and quality management. I consistently perform under pressure, manage multiple specialty AR referrals and billing operations, and keep work aligned to key metrics.

I coach and mentor teams to improve efficiency, resolve client queries and complaints promptly, and maintain strong customer relationships. Across my roles as a Quality Analyst and Team Manager, I’ve strengthened quality through feedback, trainings on process guidelines (including appeals), reporting libraries for visibility, and process improvements that reduced production time by 10%—while ensuring compliance, including HIPAA adherence.

Experience

Work history, roles, and key accomplishments

Current

Sr Team leader

Current

GeBBS Healthcare Solutions

Aug 2022 - Present (3 years 10 months)

Currently working as SR team Leader in a leading healthcare and medical Billing industry.

Expertise in people management, cient management, Operations, Quality and Interviewing people. Carry 11+ years of experience in healthcare industry, 4 Years as quality, 4+ years in team leading and also in customer support 3+ years. Worked in multiple leading Healthcare industry.

Team Leadership Team Management Client Management Interviewing Coaching Convincing Power Bonding Quality Assurance Relationship Building Problem Solving Prioritization Time Management Excel

Current

Sr Team Leader

Current

GeBBS Healthcare Solutions

Aug 2022 - Present (3 years 10 months)

Lead a team managing AR referrals and billing operations across multiple specialties, ensuring quality standards and timely task completion. Serve as the primary point of contact for client queries, coach team members to improve efficiency, and resolve complaints to maintain strong client relationships.

Team Management Process Management Quality Management Billing Operations Client Query Handling Reporting Coaching

Team Manager

Inventurus Knowledge Solutions

Apr 2019 - Aug 2022 (3 years 4 months)

Manage the quality team by coordinating client-facing quality issue handling and ensuring work is completed on time. Drive continuous improvement through audits, user feedback, weekly reporting, training on appeals process guidelines, and regular team huddles.

Quality Management Team Management Audit Operations Trend Analysis

Quality - RCM

Access Healthcare Solutions

May 2017 - Apr 2019 (1 year 11 months)

Handle quality-related client queries and issues within RCM workflows. Provide performance feedback to users, support adherence to process guidelines, and contribute to quality-focused reporting and training activities.

RCM Client Query Handling User Feedback Team Coordination Reporting Performance Monitoring

AR - RCM

GeBBS Healthcare Solutions

May 2015 - May 2017 (2 years)

Manage AR/RCM work allocation and ensure timely completion of projects and inventories. Coordinate across business excellence, client relations, and operations; monitor performance against targets; and ensure compliance including HIPAA requirements.

RCM Operations Resource Allocation Performance Monitoring HIPAA Capacity Planning Trend Analysis