Sristy Sonal
@sristysonal
Detail-oriented backend associate skilled in pension processing, testing, and client support.
IndiaWhat I'm looking for
I am a detail-oriented backend associate with 2.5+ years of hands-on experience in email and chat support, pension calculation, client query resolution, and application testing. I consistently meet SLAs and deliver accurate, timely results for global clients.
At Jardine Lloyd Thompson (Marsh & McLennan) I processed pension calculations, validated salary and service details with 100% compliance to timelines, and collaborated with cross-functional teams to improve workflow and reporting accuracy.
Previously at Concentrix I managed live chat support for Apple customers, maintained a 95% satisfaction score, performed manual testing on CRM applications, and provided L1/L2 support while earning multiple RNR recognitions and client appreciation.
After a planned career break for family responsibilities, I retained and strengthened transferable skills—multitasking, organization, and communication—and am fully prepared to re-enter the corporate environment, contribute immediately, and support team growth and process improvements.
Experience
Work history, roles, and key accomplishments
Backend Associate
Jardine Lloyd Thompson
Apr 2019 - Mar 2020 (11 months)
Processed pension calculations and validated salary/service details for UK clients with 100% SLA compliance; handled email/chat queries and trained new associates to improve onboarding and process efficiency.
Advisor (Chat Process)
Concentrix
Jun 2017 - Oct 2018 (1 year 4 months)
Managed live chat support for Apple customers achieving a 95% satisfaction score; performed manual CRM testing, provided L1/L2 support, and earned multiple RNR awards for performance.
Education
Degrees, certifications, and relevant coursework
MUMagadh University
Master of Computer Applications, Computer Applications
Grade: 68%
Completed Master of Computer Applications (MCA) with 68% from LNMI affiliated to Magadh University in 2016.
MUMagadh University
Bachelor of Computer Applications, Computer Applications
Grade: 68%
Completed Bachelor of Computer Applications (BCA) with 68% from CIMAGE affiliated to Magadh University in 2013.
NSNational Institute of Open Schooling
Class XII, Senior Secondary
Grade: 51%
Completed Class XII through National Institute of Open Schooling in 2010 with 51%.
Patna Central School
Class X, Secondary Education
Grade: 77%
Completed Class X (CBSE) from Patna Central School in 2006 with 77%.
Availability
Location
IndiaAuthorized to work in
Job categories
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