Sristy Sonal

I am a detail-oriented backend associate with 2.5+ years of hands-on experience in email and chat support, pension calculation, client query resolution, and application testing. I consistently meet SLAs and deliver accurate, timely results for global clients.

At Jardine Lloyd Thompson (Marsh & McLennan) I processed pension calculations, validated salary and service details with 100% compliance to timelines, and collaborated with cross-functional teams to improve workflow and reporting accuracy.

Previously at Concentrix I managed live chat support for Apple customers, maintained a 95% satisfaction score, performed manual testing on CRM applications, and provided L1/L2 support while earning multiple RNR recognitions and client appreciation.

After a planned career break for family responsibilities, I retained and strengthened transferable skills—multitasking, organization, and communication—and am fully prepared to re-enter the corporate environment, contribute immediately, and support team growth and process improvements.