Looking for a job

SRISANTH SENTHIL

@srisanthsenthil

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Chat Support Agent candidate with user support experience at INNGRESS TECH SOLUTION and Windows troubleshooting skills.

India

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What I'm looking for

I’m seeking an entry-level remote Chat Support Agent opportunity where I can use my written communication and technical troubleshooting skills to deliver a positive customer experience.

At INNGRESS TECH SOLUTION, I supported users with day-to-day technical issues and worked toward clear, timely resolutions.

I diagnosed desktop, Windows, hardware, networking, and system-related problems, explaining troubleshooting steps and resolutions to users. I also escalated unresolved issues with relevant context.

I developed an academic E-Commerce Management System using HTML, CSS, JavaScript, PHP, and XAMPP for online product purchasing. I’m seeking an entry-level remote Chat Support Agent opportunity where I can use written communication and technical troubleshooting to support a positive customer experience.

Experience

Work history, roles, and key accomplishments

MERN Stack Development Intern

App Innovation Technology Pvt Ltd

Internship exposure to web development technologies and software workflows.

MERN Stack Web Development

Assistant System Engineer

Inngress Tech Solution

Supported users with day-to-day technical issues and worked toward timely, clear resolutions. Diagnosed desktop, Windows, hardware, networking, and system-related problems.

Technical Troubleshooting Windows Troubleshooting hardware troubleshooting Networking Basics Documentation Issue escalation