Open to opportunities

Stephanie Ikemefuna

@stephanieikemefuna

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Aspiring IT professional with strong customer support and technical skills.

United States

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What I'm looking for

I am looking for a role that values collaboration and offers opportunities for growth in IT.

I am a dedicated IT professional currently pursuing a Master's in Information Science and Technology at Temple University, where I maintain a GPA of 3.63. My academic journey has equipped me with a solid foundation in both technical and support skills, which I have applied in various roles, including my recent internship at the Temple Kornberg School of Dentistry. Here, I successfully handled over 30 daily support requests, demonstrating my ability to communicate effectively and empathize with users.

In addition to my customer support experience, I have developed technical solutions such as a Package Management System using CSS, PHP, SQL, and JavaScript. My role as a Research Assistant at the Nigerian Institute of Medical Research further honed my skills in data management and compliance, where I led the onboarding of study participants and improved report turnaround times. I am passionate about leveraging my skills to enhance user experiences and streamline operations.

Experience

Work history, roles, and key accomplishments

IT Assistant

Temple Kornberg School of Dentistry

Jul 2024 - Present (1 year)

Developed a Package Management System using CSS, PHP, SQL, and JavaScript. Hosted the web application via Apache, ensuring reliable access and performance.

CSS PHP SQL JavaScript Apache Web Development Troubleshooting

Customer Support Intern

Temple Kornberg School of Dentistry

Mar 2023 - Present (2 years 4 months)

Handled over 30 daily support requests via phone, demonstrating empathy and strong verbal communication skills. Streamlined patient scheduling workflows, improving support operations by 15%.

Customer Support Communication Scheduling User Feedback

Research Assistant

Nigerian Institute of Medical Research

Dec 2018 - Present (6 years 7 months)

Led screening and onboarding of over 100 study participants, ensuring compliance and efficiency. Coordinated participant communications and resolved data inconsistencies.

Research Data Management Communication Compliance

Education

Degrees, certifications, and relevant coursework

Temple University, College of Science and Technology

Master's in Information Science and Technology, Information Science and Technology

Grade: 3.63

Currently pursuing a Master's in Information Science and Technology, focusing on advanced topics in information management and technology. Maintaining a strong academic record with a GPA of 3.63.

University of Lagos, College of Science

Bachelor's in Cell Biology and Genetics, Cell Biology and Genetics

Completed a Bachelor's degree in Cell Biology and Genetics, gaining foundational knowledge in biological sciences. This program provided a strong scientific background.