Stephanie Ikemefuna
@stephanieikemefuna
Aspiring IT professional with strong customer support and technical skills.
What I'm looking for
I am a dedicated IT professional currently pursuing a Master's in Information Science and Technology at Temple University, where I maintain a GPA of 3.63. My academic journey has equipped me with a solid foundation in both technical and support skills, which I have applied in various roles, including my recent internship at the Temple Kornberg School of Dentistry. Here, I successfully handled over 30 daily support requests, demonstrating my ability to communicate effectively and empathize with users.
In addition to my customer support experience, I have developed technical solutions such as a Package Management System using CSS, PHP, SQL, and JavaScript. My role as a Research Assistant at the Nigerian Institute of Medical Research further honed my skills in data management and compliance, where I led the onboarding of study participants and improved report turnaround times. I am passionate about leveraging my skills to enhance user experiences and streamline operations.
Experience
Work history, roles, and key accomplishments
IT Assistant
Temple Kornberg School of Dentistry
Jul 2024 - Present (1 year)
Developed a Package Management System using CSS, PHP, SQL, and JavaScript. Hosted the web application via Apache, ensuring reliable access and performance.
Customer Support Intern
Temple Kornberg School of Dentistry
Mar 2023 - Present (2 years 4 months)
Handled over 30 daily support requests via phone, demonstrating empathy and strong verbal communication skills. Streamlined patient scheduling workflows, improving support operations by 15%.
Research Assistant
Nigerian Institute of Medical Research
Dec 2018 - Present (6 years 7 months)
Led screening and onboarding of over 100 study participants, ensuring compliance and efficiency. Coordinated participant communications and resolved data inconsistencies.
Education
Degrees, certifications, and relevant coursework
Temple University, College of Science and Technology
Master's in Information Science and Technology, Information Science and Technology
Grade: 3.63
Currently pursuing a Master's in Information Science and Technology, focusing on advanced topics in information management and technology. Maintaining a strong academic record with a GPA of 3.63.
University of Lagos, College of Science
Bachelor's in Cell Biology and Genetics, Cell Biology and Genetics
Completed a Bachelor's degree in Cell Biology and Genetics, gaining foundational knowledge in biological sciences. This program provided a strong scientific background.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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