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Srinu sreenivasa

@srinusreenivasa

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Process Excellence Manager at Cognizant who built AI tools that improved Apple Maps quality by 58 percentage points.

India

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At Cognizant Technology Solutions India Pvt. Ltd., I built tools for Apple Maps workflows, including Smart QC, which improved product quality by 58 percentage points. I also created an AI-powered Mentor Bot using Claude AI and Python to answer editor policy and process questions.

Earlier, I led teams working on Apple Maps POI at Cognizant and Teleperformance Global Services Pvt. Ltd. I also performed POI validation and web research, standardized process documentation, and used analytics and root cause analysis to identify quality improvements.

Experience

Work history, roles, and key accomplishments

Current

Manager (Sr. Business Analyst – Process Excellence)

Current

Cognizant Technology Solutions India Pvt. Ltd.

Jul 2025 - Present (1 year 3 months)

Led multi-country operational analytics to identify workflow gaps and improve quality, productivity, and revenue. Designed and built automation tools including Search Assistant, Smart QC, Mentor Bot, and KPI dashboards to drive measurable improvements.

Python Claude AI SQL Excel Dashboard Development Business Intelligence Data Analysis Process Automation Root Cause Analysis Statistical Analysis KPI Reporting Prompt Engineering

Team Lead – Apple Maps POI

Cognizant Technology Solutions India Pvt. Ltd.

May 2021 - Aug 2024 (3 years 3 months)

Led a team of 20–25 analysts across major Apple Maps POI workflows. Delivered WBR, MBR, and QBR business reviews with actionable insights and standardized SOPs and quality improvement initiatives.

Team Leadership Quality Management Root Cause Analysis 5 Whys Pareto Analysis SOP Development Reporting Stakeholder Management