Srinivasa SS Mulakaluri
@srinivasassmulakalur
Strategic leader in IT Service Management and Business Operations.
What I'm looking for
I am a tech-savvy leader with over 15 years of experience in IT Service Management and Business Operations. My journey has been marked by a commitment to excellence and a proven track record of driving significant business transformations. I have successfully led large teams, managed complex projects, and optimized service delivery across various industries, ensuring alignment with organizational goals.
Throughout my career, I have been recognized for my ability to extract data-driven insights to enhance operational efficiency and deliver exceptional customer experiences. I thrive in dynamic environments where I can leverage my strategic planning skills and expertise in IT governance to foster innovation and drive process improvements. My leadership style is collaborative, focusing on empowering cross-functional teams to achieve shared objectives and exceed performance metrics.
Experience
Work history, roles, and key accomplishments
Head, ARO Managed Services
ABSA Bank Limited
Jan 2016 - Apr 2024 (8 years 3 months)
Led the management of IT service provider contracts and directed the establishment of service level agreements (SLAs). Spearheaded end-to-end banking projects while ensuring compliance with industry regulations and optimizing service delivery.
Lead, Managed Services
ABSA Bank Limited
Jan 2018 - Jan 2022 (3 years 11 months)
Managed compliance with SLAs and maintained a robust technological infrastructure. Oversaw ARO operations and facilitated high-risk vendor management for IT services, enhancing vendor performance.
Program and Transition Lead
ABSA Bank Limited
Jan 2017 - Jan 2018 (1 year)
Enhanced program performance by aligning project requirements with governance forums and managing project scope. Coordinated with stakeholders to ensure timely delivery and maintained project objectives.
Senior Consultant
Valpre
Jan 2016 - Jan 2017 (1 year)
Directed the gathering of business requirements and designed tailored solutions. Led risk assessments and established risk governance frameworks to enhance project outcomes.
Head of Change Delivery / Senior Consultant
Capco Technologies
Jan 2016 - Jan 2017 (1 year)
Oversaw operational management of change management projects and developed project plans. Led performance monitoring initiatives and facilitated communication between teams and senior management.
Education
Degrees, certifications, and relevant coursework
Sikkim Manipal University
Bachelor of Science, Information Technology
2000 - 2004
Techno-functional leader & influential Change Management professional offering Bachelor of Science in Information Technology with experience in driving Business, leading Technology teams and improvising business Technology.
Availability
Location
Authorized to work in
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