Open to opportunities

Srinivasa SS Mulakaluri

@srinivasassmulakalur

Message

Strategic leader in IT Service Management and Business Operations.

India

Message

What I'm looking for

I seek a challenging role in a dynamic organization that values innovation and offers opportunities for professional growth.

I am a tech-savvy leader with over 15 years of experience in IT Service Management and Business Operations. My journey has been marked by a commitment to excellence and a proven track record of driving significant business transformations. I have successfully led large teams, managed complex projects, and optimized service delivery across various industries, ensuring alignment with organizational goals.

Throughout my career, I have been recognized for my ability to extract data-driven insights to enhance operational efficiency and deliver exceptional customer experiences. I thrive in dynamic environments where I can leverage my strategic planning skills and expertise in IT governance to foster innovation and drive process improvements. My leadership style is collaborative, focusing on empowering cross-functional teams to achieve shared objectives and exceed performance metrics.

Experience

Work history, roles, and key accomplishments

Current

Head, ARO Managed Services

Current

ABSA Bank Limited

Jan 2016 - Apr 2024 (8 years 3 months)

Led the management of IT service provider contracts and directed the establishment of service level agreements (SLAs). Spearheaded end-to-end banking projects while ensuring compliance with industry regulations and optimizing service delivery.

IT Service Management Project Management Data Analysis Compliance Management Risk Management Strategic Planning Team Leadership Process Improvement

Lead, Managed Services

ABSA Bank Limited

Jan 2018 - Jan 2022 (3 years 11 months)

Managed compliance with SLAs and maintained a robust technological infrastructure. Oversaw ARO operations and facilitated high-risk vendor management for IT services, enhancing vendor performance.

Vendor Management Operational Management Team Coordination Compliance Monitoring Performance Optimization Risk Assessment Financial Modeling

Program and Transition Lead

ABSA Bank Limited

Jan 2017 - Jan 2018 (1 year)

Enhanced program performance by aligning project requirements with governance forums and managing project scope. Coordinated with stakeholders to ensure timely delivery and maintained project objectives.

Project Management Stakeholder Engagement Governance Alignment Risk Analysis Team Leadership Documentation Performance Monitoring Communication

Senior Consultant

Valpre

Jan 2016 - Jan 2017 (1 year)

Directed the gathering of business requirements and designed tailored solutions. Led risk assessments and established risk governance frameworks to enhance project outcomes.

Business Analysis Risk Management Solution Design Team Coordination Governance Risk Assessment Reporting Process Optimization

Head of Change Delivery / Senior Consultant

Capco Technologies

Jan 2016 - Jan 2017 (1 year)

Oversaw operational management of change management projects and developed project plans. Led performance monitoring initiatives and facilitated communication between teams and senior management.

Change Management Project Planning Performance Monitoring Team Leadership Communication Operational Management Stakeholder Engagement Risk Management Capacity Planning

Education

Degrees, certifications, and relevant coursework

Sikkim Manipal University

Bachelor of Science, Information Technology

2000 - 2004

Techno-functional leader & influential Change Management professional offering Bachelor of Science in Information Technology with experience in driving Business, leading Technology teams and improvising business Technology.