prince punjabi
@princepunjabi
IT Specialist delivering reliable L1/L2 desktop support, secure systems, and seamless onboarding.
IndiaWhat I'm looking for
I’m an IT Specialist & IT Support Engineer with over 5 years of experience delivering desktop support, system administration, and technical support across Windows, macOS, and Linux.
I specialize in resolving complex IT issues, managing infrastructure, and providing both remote and on-site assistance—keeping local and global users productive with secure, efficient IT operations.
In my current role, I provide L1/L2 support, deploy laptops and peripherals, manage Wi‑Fi/LAN setups, administer Bitdefender endpoint security, and handle AD, Azure AD, and Microsoft 365 accounts with MFA/YubiKey. I also troubleshoot VPN, firewall, and connectivity problems while coordinating with US teams for onboarding and remote troubleshooting.
I strengthen service quality through IT asset management using Keka, maintaining inventory and documentation, ensuring data backup and security compliance, and supporting collaboration platforms like Zoom, Teams, and Google Meet. Previously, I delivered SLA-compliant helpdesk support using BMC Remedy, configured OS/software and user accounts, supported hardware/network/printer installation, and supported video conferencing using Cisco VC server—while meeting SLA targets.
Experience
Work history, roles, and key accomplishments
IT Specialist
Iconsultera Staffing Catalyst
Jan 2023 - Present (3 years 3 months)
Provided L1/L2 desktop and systems support across Windows, macOS, and Linux, deploying endpoints and managing Wi-Fi/LAN setups. Administered endpoint security and user accounts (AD/Azure AD/Microsoft 365) with MFA/YubiKey, resolving VPN/firewall/connectivity issues and maintaining IT asset records and documentation using Keka while coordinating with US teams.
Customer Support Engineer
Allied Digital Services Ltd.
Jan 2022 - Jan 2023 (1 year)
Handled IT helpdesk requests via BMC Remedy, resolving issues in line with SLA requirements. Installed and configured OS/software and user accounts, supported end-user hardware/network/printer setup, and set up Cisco VC for video conferencing with remote support through Teams, Zoom, and TeamViewer.
Customer Support Engineer
Aforeserve Limited
Jan 2020 - Jan 2021 (1 year)
Delivered L1 desktop support for Windows and macOS devices, including installation, configuration, and troubleshooting of hardware, software, and networking. Supported Microsoft 365/Outlook, VPN and RSA tokens, maintained IT asset inventory, and ensured security using Symantec endpoint protection while coordinating vendor repairs and onboarding.
Education
Degrees, certifications, and relevant coursework
D.N Institute of Computer Application
Bachelor of Computer Applications (BCA), Computer Applications
2016 - 2019
Completed a Bachelor of Computer Applications (BCA) program from D.N Institute of Computer Application affiliated with Sardar Patel University (2016–2019).
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
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