Open to opportunities

srija sama

@srijasama

Message

Product Manager turning enterprise insights into AI-driven workflows, dashboards, and measurable customer outcomes.

United States

Message

What I'm looking for

I’m looking for a product team where I can own discovery-to-roadmap execution, build AI/workflow automation that reduces MTTR, and use SQL + BI to drive KPIs. I want strong cross-functional collaboration and measurable outcomes each sprint.

I’m a Product Manager who takes fragmented enterprise inputs and turns them into crisp roadmaps, OKR-aligned PRDs, and execution-ready acceptance criteria. At ServiceNow, I built a systematic discovery process across 15+ business units, translating 10M+ behavioral records into measurable outcomes and accelerating delivery by one full sprint cycle.

I’ve led 0-to-1 delivery of an AI-powered knowledge recommendation engine that cut ticket resolution time by 42% and reduced MTTR by 30%, and I’ve used Amplitude funnel analysis plus Python segmentation to recover activation—surpassing baseline with an 18% net activation gain. I also consolidated siloed operational analytics into a Power BI north star dashboard (48% workflow adoption; 27% improved end-user satisfaction), aligned OKRs across engineering squads, and authored REST API integration requirements to reduce assignment latency by 51% and save 1,200+ operational hours annually.

Experience

Work history, roles, and key accomplishments

Current

Product Manager, Enterprise AI

Current

ServiceNow

Jan 2025 - Present (1 year 5 months)

Built a discovery-to-roadmap process for 15+ business units, producing OKR-aligned PRDs and accelerating roadmap delivery by one full sprint cycle. Led 0-to-1 AI knowledge recommendation and onboarding optimization, cutting ticket resolution time 42%, reducing MTTR 30%, and increasing net activation 18% in 6 weeks.

Product Strategy OKRs A B Testing ServiceNow Flow Designer Power BI AI Routing & Recommendations

Associate Product Manager

Neon IT Systems

Jul 2021 - Dec 2023 (2 years 5 months)

Introduced customer discovery and enterprise workflow GTM strategy, running 10+ workshops that identified 7 bottlenecks and improved operational efficiency 31%. Implemented agile delivery improvements and reporting automation with SQL/Power BI, reducing manual effort 45% and improving incident visibility via cross-platform API integration.

Customer Discovery Go To Market (GTM)Report Automation Power BI Workflow Automation KPI Tracking Stakeholder Management

Education

Degrees, certifications, and relevant coursework

University of New Haven

Master of Science, Business Analytics

2024 - 2025

Grade: GPA: 3.67/4.0

Pursuing an M.S. in Business Analytics (GPA: 3.67/4.0) with coursework in data mining for BI, SQL for analytics, database management, business forecasting, statistical analysis, and Power BI data visualization.

Osmania University

Bachelor of Business Administration, Business Administration

2019 - 2022

Grade: GPA: 9.2/10.0

Earned a B.B.A. (GPA: 9.2/10.0) with coursework in financial management, operations management, marketing analytics, and management information systems.