Rebecca Melo

I've led product discovery and delivery for enterprise SaaS, customer support technology, and AI-assisted workflows. Most recently at Cycle Labs, I translated ambiguous automation problems into workflow maps, prototypes, MVP scope, requirements, and phased roadmaps.

At OpenLoop, I analyzed and redesigned healthcare workflows across scheduling, pharmacy, labs, refills, intake, provider communication, and patient support. My work reduced processing time by more than 40% across approximately 3,000 monthly tasks while identifying automation opportunities through operational data and frontline feedback.

At Selerix Systems, I owned the vision, roadmap, backlog, and lifecycle delivery for Engage, an enterprise B2B SaaS platform. I used support trends, customer feedback, beta testing, product analytics, and A/B experimentation to increase engagement 35%, reduce support volume 30%, improve on-time delivery 30%, and accelerate onboarding 40%.

I partner closely with Engineering, QA, UX, Operations, and customers to build practical systems where AI, automation, integrations, and human review create measurable operational value.