SS

Open to opportunities

Srija Sakthivel

@srijasakthivel

Account Operating Lead with 9+ years in Order to Cash, driving zero-defect delivery and customer satisfaction.

What I'm looking for

I’m looking to leverage my extensive supply chain and Order-to-Cash expertise to drive operational excellence and customer satisfaction, preventing discrepancies through efficient, quality-first processes and strong cross-team execution.

I’m an Account Operating Lead with 9+ years of experience in Order to Cash at Hewlett Packard Enterprise, progressing from Process Associate to Subject Matter Expert, Team Leader, and now Account Operating Lead. I focus on resolving complex operational issues, preventing discrepancies, and maintaining consistently high customer satisfaction.

During my tenure, I’ve driven performance through process ownership, priority case handling, and end-to-end operational execution. I achieved “zero defects” outcomes (including in GuruKrupa apartments), maintained 100% efficiency for customer satisfaction and process commitments, and prepared RCA/closure reports to minimize repeat errors.

I also strengthen teams by training new hires and supporting daily operational inquiries, while collaborating with cross-functional stakeholders like CA teams and Sales. I’ve been recognized with awards including the Extra Miller Award and Total Customer Experience Award, and I continuously improve workflows through targeted process enhancements (including Lean Six Sigma thinking and automation-style efficiency improvements).

Experience

Work history, roles, and key accomplishments

HE

Account Operating Lead

Hewlett Packard Enterprise

Sep 2023 - Mar 2026 (2 years 6 months)

Managed production operations as the liaison between processing teams and sales representatives, handling quote/order updates, month-end close support, and operational reporting while driving backlog requests and operational efficiency improvements.

Account Operations Order To Cash SAP SAP Hana SFDC Month End Close Reporting Process Automation

HE

Team Leader

Hewlett Packard Enterprise

Jul 2021 - Sep 2023 (2 years 2 months)

Led day-to-day team operations by resolving 80% of team issues through proactive error huddles and priority case handling, improving productivity while reducing time delays and rework.

Team Leadership Process Improvement Backlog Management Order To Cash SAP MS Office Root Cause Analysis Training

HE

Subject Matter Expert

Hewlett Packard Enterprise

Nov 2020 - Jul 2021 (8 months)

Provided SME support for NBQ, renewal amendments, and contract amendments; handled complex cases and implemented corrective actions to prevent discrepancies impacting revenue.

Order To Cash Renewals Contract Amendments SAP Training Customer Service

HE

Process Associate

Hewlett Packard Enterprise

Apr 2016 - Nov 2020 (4 years 7 months)

Resolved team queries and operational issues while processing orders end-to-end, achieving zero defects in 12 Guru Krupa apartment deliverables and 100% efficiency toward customer satisfaction and process commitments.

Order To Cash SAP SFDC Order Management Contract Amendments Customer Service Root Cause Analysis

Education

Degrees, certifications, and relevant coursework

MW

Maharaja Engineering College for Women

Bachelor of Engineering, Electronics & Communication Engineering

Completed a B.E. in Electronics & Communication Engineering at Maharaja Engineering College for Women.

GE

Government Girls Higher Secondary School, Erode

HSC, Higher Secondary Education

Grade: 75%

Completed HSC with 75% at Government Girls Higher Secondary School, Erode.

GE

Government Girls Higher Secondary School, Erode

SSLC, Secondary Education

Grade: 81.8%

Completed SSLC with 81.8% at Government Girls Higher Secondary School, Erode.

Tech stack

Software and tools used professionally

Gmail

Enhance

Matter

Availability

Open to opportunities

Location

India

Authorized to work in

Job categories

Account Operations Manager Order To Cash Implementation Team Leader Subject Matter Expert Process Associate Client Operations Lead Accounting Operations Lead Client Account Operations Manager Sales Operations Lead

Skills

SAP SAP Hana SFDC MS Office Order To Cash Renewals Contract Amendments Quote Processes Backlog Management Process Improvement Lean Six Sigma Performance Management Enhance Gmail Matter

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