Srija Sakthivel
@srijasakthivel
Account Operating Lead with 9+ years in Order to Cash, driving zero-defect delivery and customer satisfaction.
What I'm looking for
I’m an Account Operating Lead with 9+ years of experience in Order to Cash at Hewlett Packard Enterprise, progressing from Process Associate to Subject Matter Expert, Team Leader, and now Account Operating Lead. I focus on resolving complex operational issues, preventing discrepancies, and maintaining consistently high customer satisfaction.
During my tenure, I’ve driven performance through process ownership, priority case handling, and end-to-end operational execution. I achieved “zero defects” outcomes (including in GuruKrupa apartments), maintained 100% efficiency for customer satisfaction and process commitments, and prepared RCA/closure reports to minimize repeat errors.
I also strengthen teams by training new hires and supporting daily operational inquiries, while collaborating with cross-functional stakeholders like CA teams and Sales. I’ve been recognized with awards including the Extra Miller Award and Total Customer Experience Award, and I continuously improve workflows through targeted process enhancements (including Lean Six Sigma thinking and automation-style efficiency improvements).
Experience
Work history, roles, and key accomplishments
Managed production operations as the liaison between processing teams and sales representatives, handling quote/order updates, month-end close support, and operational reporting while driving backlog requests and operational efficiency improvements.
Led day-to-day team operations by resolving 80% of team issues through proactive error huddles and priority case handling, improving productivity while reducing time delays and rework.
Provided SME support for NBQ, renewal amendments, and contract amendments; handled complex cases and implemented corrective actions to prevent discrepancies impacting revenue.
Resolved team queries and operational issues while processing orders end-to-end, achieving zero defects in 12 Guru Krupa apartment deliverables and 100% efficiency toward customer satisfaction and process commitments.
Education
Degrees, certifications, and relevant coursework
Maharaja Engineering College for Women
Bachelor of Engineering, Electronics & Communication Engineering
Completed a B.E. in Electronics & Communication Engineering at Maharaja Engineering College for Women.
Government Girls Higher Secondary School, Erode
HSC, Higher Secondary Education
Grade: 75%
Completed HSC with 75% at Government Girls Higher Secondary School, Erode.
Government Girls Higher Secondary School, Erode
SSLC, Secondary Education
Grade: 81.8%
Completed SSLC with 81.8% at Government Girls Higher Secondary School, Erode.
Availability
Location
Authorized to work in
Job categories
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