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Rashmi R

@rashmir

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I lead Order-to-Cash operations, driving accurate cash application, disputes, and collections for high-volume teams.

India

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What I'm looking for

I’m looking to lead Order-to-Cash operations where accuracy and compliance matter, with ownership of cash application, disputes, and SLA performance. I want a collaborative team that values process improvement and root-cause action to reduce recurring issues.

I’m a Team Lead in Order-to-Cash operations, focused on accuracy, compliance, and fast issue resolution. I supervise 12 finance associates and ensure high-volume cash processing stays controlled and audit-ready.

I lead cash application using FEBA and lockbox systems, reviewing and posting 400+ customer payments weekly with strong invoice matching. I also manage order management activities, validating purchase orders and creating direct and consignment orders.

I direct dispute management by investigating and resolving 150+ customer disputes each month, coordinating with sales, finance, and customer service to close within SLA timelines. I maintain bank reconciliation discipline by monitoring daily statements and validating postings against ERP records for 100% alignment.

Previously, I built collections momentum through dunning cycles and proactive follow-ups, while resolving unapplied and unidentified payments through detailed investigations. I’ve consistently earned recognition for accuracy and operational stability, and I’m motivated to improve root causes that reduce repetitive disputes.

Experience

Work history, roles, and key accomplishments

Current

Team Lead – Order to Cash Operations

Current

DXC Technology Pvt Ltd

Apr 2020 - Present (6 years 3 months)

Supervised a team of 12 finance associates managing Order-to-Cash operations, including processing 1,200+ monthly cash transactions with strict financial control compliance. Led cash application, dispute resolution (150+ cases/month), bank reconciliation alignment (100%), order management, and operational reporting for senior management and clients.

Order To Cash Cash Application Lockbox Payments Bank Reconciliation Invoice Matching Dispute Management SLA Management Purchase Order Processing Operational Reporting Escalation Management SAP ERP Accounts Receivable

Order to Cash Analyst / Senior Associate

Accenture Solutions Pvt Ltd

Sep 2018 - Mar 2020 (1 year 6 months)

Processed and applied 300+ daily customer payments across multiple channels, ensuring correct invoice matching and accounts receivable accuracy. Managed dunning cycles every 14 days, investigated unapplied/unknown payments, supported dispute ticket resolution, and produced open-item/aged receivable operational reports.

Cash Application Invoice Matching Lockbox Wire Transfers Payments Manual Posting Dunning Process Payment Reminders Accounts Receivable Operational Reporting SLA Management Email Communication

Order to Cash Associate

Hewlett-Packard (HP)

Aug 2014 - Feb 2017 (2 years 6 months)

Handled high-volume cash application by posting 250+ customer payments daily and maintaining accurate customer ledgers. Managed payment types (FEBA, lockbox, manual payments, cheque deposits, internal transfers), resolved unidentified/unapplied payments via remittance analysis, supported aged receivables reporting, and assisted with order management and customer payment/invoice queries.