sri agustia

With over 11 years of experience in customer service, administration, and client relations, I have honed my skills in customer relationship management, calendar management, and effective communication. My background spans various sectors, including banking, freelancing, and education, allowing me to deliver responsive and high-quality service consistently.

In my recent role as a Marketing & Personal Assistant at Pasim Foundation, I successfully coordinated internal events and school campaigns, significantly enhancing brand visibility and student engagement. My efforts in managing content strategy and social media led to a remarkable 30% increase in Instagram engagement within three months. I pride myself on my ability to provide administrative support that ensures smooth operations and timely task completion.

As a Freelance Virtual Assistant, I managed client communications and organized documents efficiently, which improved customer satisfaction and archiving processes. My experience as a Customer Service Officer at Maybank Indonesia and Mayora Bank further solidified my problem-solving skills and ability to maintain effective communication with customers and internal teams, ensuring a high level of service delivery.