Sreelal CT
@sreelalct
Tech Support Analyst at HCL Tech supporting MSN Partner Hub operations, from partner verification to brand onboarding and transfers.
IndiaWhat I'm looking for
At HCL Tech, I support MSN Partner Hub operations, including partner onboarding, vetting, brand management, transfers, and decommissioning. I validate business, domain, and email details, investigate vetting failures, and coordinate escalations through OneVet.
I also handle brand approvals and partner transfers, checking ownership, legal, data, and configuration details. I use BDT, MSPH, FMT, OneVet, and operational dashboards to investigate cases and follow Microsoft SOPs and compliance requirements.
On the Microsoft – MSN Gold Project at HCL Tech, I reviewed content-related issues and investigated escalated cases against Microsoft policies and quality standards. I analyzed recurring issues and shared workflow gaps and process learnings with the team.
Earlier, I managed content for MSN and Bing at Accenture, including breaking news, newsletters, and Bing homepage features. I’ve also worked in accounts payable for Nutrien and moderated content for Microsoft News, alongside customer support for HomeBox in the UAE and KSA.
Experience
Work history, roles, and key accomplishments
Manage MSN publishing partner lifecycle activities including onboarding, vetting, brand management, transfers, case handling, and decommissioning. Support partner verification and resolve operational cases while following Microsoft SOPs and compliance requirements.
Reviewed and resolved content-related issues while ensuring compliance with Microsoft policies and quality standards. Investigated escalated cases and collaborated with cross-functional teams for timely resolution.
Handled customer, vendor, and buyer queries through email, phone, and SAP while ensuring timely resolution. Managed reactive issue resolution by investigating invoice, payment, and procurement-related concerns.
Monitored and managed content on the MSN News platform for the US market, ensuring timely updates and alignment with editorial standards. Curated and programmed daily newsletters and reviewed high-quality articles from premium media partners.
Worked as part of the Microsoft News content moderation team, ensuring all published content on the MSN platform adhered to community standards, editorial policies, and brand integrity. Monitored and reviewed user-generated content and analyzed top-trending articles across US, UK, and Canada.
Customer Service Associate
Livesalesman Pvt Ltd
Mar 2021 - Aug 2021 (5 months)
Served as the first point of contact for customers from the UAE and KSA regions, delivering prompt, courteous, and solution-oriented support through live chat and email communication. Effectively resolved a wide range of customer queries and handled escalated cases.
Education
Degrees, certifications, and relevant coursework
Sri Ram Institute of Computer Studies
Diploma, Graphic Designing
Grade: 85%
Completed Graphic Designing with 85% marks.
Lingaya's Lalita Devi Institute of Management & Science
Bachelor's, Journalism & Mass Communication
Grade: 82%
Completed Bachelor's in Journalism & Mass Communication with 82% marks.
Kerala Education Senior Secondary School
12th, General
Grade: 76%
Completed 12th grade with 76% marks.
Kerala Education Senior Secondary School
10th, General
Grade: 4.6 CGPA
Completed 10th grade with 4.6 CGPA.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Job categories
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