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sravya Bandaru

@sravyabandaru

Business Manager at Barclays Group Technology, co-leading technical bootcamps that reached 339 colleagues with 92% positive feedback.

India

Message

At Barclays Group Technology, I oversee global organisation-effectiveness, capability and leadership workstreams and prepare executive materials for CIO and senior-leadership forums. I co-lead technical bootcamps across Java, Python, Observability and Generative AI; 16 bootcamps reached 339 colleagues and received 92% positive participant feedback.

Previously, I managed a 15-person operations team at Barclays and led training and operational readiness for more than 90 new joiners, maintaining 98% quality accuracy during their transition to live banking operations. Earlier, as a Quality Analyst, I conducted maker-checker reviews, prepared performance reports and maintained procedures and SharePoint knowledge resources for regulated banking operations.

Experience

Work history, roles, and key accomplishments

Current

Business Manager – Assistant Vice President

Current

Barclays

Jul 2025 - Present (1 year 3 months)

Oversee planning and delivery across 5+ global organisation-effectiveness, capability and leadership workstreams, producing executive materials for CIO and senior-leadership forums. Co-lead the monthly Group Technology Continuous Learning programme and the Technical Bootcamp workstream, supporting 16 bootcamps reaching 339 colleagues globally with 92% positive feedback.

Team Manager – Operations – Message Us

Barclays

Jun 2022 - Jul 2025 (3 years 1 month)

Managed and coached a team of 15 operations colleagues, maintaining performance across service levels, quality, compliance, customer outcomes and colleague wellbeing. Led training and operational readiness for more than 90 new joiners across Noida and Pune, maintaining 98% quality accuracy during transition into live banking operations.

Team Management Coaching Performance Management SLA Management KPI Management Compliance Customer Outcomes Training Operational Readiness Data Analysis performance reporting Quality Improvement Net Promoter Score Stakeholder Management Process Improvement

Quality Analyst – Operations

Barclays

Jun 2018 - Jun 2022 (4 years)

Conducted maker-checker reviews, quality monitoring, SLA and compliance checks, risk reviews and audit-support activities within regulated banking operations. Authored and maintained Standard Operating Procedures and built SharePoint knowledge resources to improve access to current procedures and guidance.

Quality Assurance Maker Checker Controls SLA Management Compliance Risk Reviews Audit Support Data Analysis Root Cause Analysis Process Improvement Standard Operating Procedures Knowledge Management SharePoint Customer Experience

Process Advisor – Operations

Barclays

Sep 2013 - Jun 2018 (4 years 9 months)

Managed customer requests across multiple banking-service channels in line with approved procedures, quality standards, service-level requirements and information-security controls. Selected by AVP leadership to support process-improvement activity across a 250-colleague voice operation, focusing on Average Handling Time and Net Promoter Score opportunities.