Sheelendra Pratap Singh
@sheelendrapratapsing
I lead loan operations quality, customer verification, and process controls across financial-services branch networks.
IndiaWhat I'm looking for
At Fusion Finance, I lead a 20-member Process Quality Manager team overseeing customer verification, documentation controls, loan-process quality, and portfolio-quality indicators. I use MIS and process reviews to address bottlenecks, strengthen first-time-right controls, and support overdue control.
Previously, I managed state operations across approximately 40 RBL Finserve branches, coordinating service tickets, KYC, disbursement, compliance, software rollouts, and branch training. I also supported digitization that reduced loan-processing turnaround time from 8–10 days to 2–3 days and helped onboard three acquired MFI businesses.
Experience
Work history, roles, and key accomplishments
Divisional Manager
Fusion Finance Ltd.
Nov 2024 - Present (1 year 10 months)
Lead a 20-member Process Quality Manager (PQM) team responsible for customer verification, process quality and documentation controls across loan operations. Drive first-time-right controls and coordinate corrective actions with branch teams.
State Operations Manager
RBL Finserve Ltd.
Jul 2021 - Oct 2024 (3 years 3 months)
Managed state-level operations across approximately 40 branches and led/mentored Branch Operations Executives. Monitored branch operations, coordinated with credit teams, resolved service tickets, and supported software rollouts.
Area Manager
RBL Finserve Ltd.
May 2019 - Jun 2021 (2 years 1 month)
Managed business and branch operations across assigned areas with responsibility for approximately five branches. Drove business, disbursement and collection objectives through productivity monitoring and performance management.
Education
Degrees, certifications, and relevant coursework
Jaipuria Institute of Management
MBA, Management
2017 - 2019
MBA from Jaipuria Institute of Management, Noida, from 2017 to 2019.
CSJM University
BBA, Business Administration
2013 - 2016
BBA from CSJM University Campus, Kanpur, from 2013 to 2016.
KPMG
Lean Six Sigma Green Belt, Process Improvement
Lean Six Sigma Green Belt certification from KPMG.
Udemy
Microsoft Power BI Desktop for Business Intelligence, Business Intelligence
Microsoft Power BI Desktop for Business Intelligence certification from Udemy.
Udemy
SQL Certification, Database
SQL Certification from Udemy.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Social media
Job categories
Skills
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