Gouthami Surniganti

I’m a high-impact Product Manager with 15+ years driving end-to-end lifecycles for B2B and B2C products. I translate market needs into roadmaps, manage backlogs across the full product lifecycle, and use metrics to keep delivery tightly aligned with business outcomes. I’m recognized for RPA & AI leadership—integrating GenAI and Kafka to optimize complex business processes.

As a Lead Product Owner at Verizon, I orchestrate concept through installation and maintenance, leading product roadmapping, backlog prioritization, and launch execution to ensure deliverables match strategic objectives. I spearhead automation and AI initiatives that reduced manual intervention (transitioning 17 of 19 FTEs to higher-value tasks) and delivered ~$7.3M cost savings. I’ve also built agentic AI use cases that reduced activation issues by ~50% call deflections and partnered with UiPath and Pega teams to create scalable backend case management solutions that reduced AHT.

Before Verizon, at CDK Global, I grew through roles from Tech Associate to Project Lead, including leading teams of 20+ professionals with 0 attrition for 4.5 years using KPIs and performance dashboards. I delivered a web-based e-forms platform that reduced manual effort by 17% and lowered support call volumes by ~9% per day, while managing stakeholder communication, capacity, risk mitigation, and a quality review process (100% outcomes). Through certifications including SAFe 5.1 PO/PM, SAFe 5.0 Practitioner, and ITIL V3, I bring strong agile governance, coaching, and continuous improvement to every program.