At Mindlytics Solutions, I lead product strategy, discovery, and go-to-market initiatives for AI-powered analytics and digital transformation solutions. I define product vision and roadmaps, using customer research and product KPIs to guide opportunities and adoption.
At Verizon, I contributed to strategy and roadmap execution for Homepage, Customer Support, and Bill Pay. Customer feedback analysis and product enhancements helped improve app store ratings from approximately 3.9 to 4.6 and reduce nearly 400,000 support calls annually, generating approximately $640K in operational cost savings.

