I've supported international customers, students, agents, employees, and business stakeholders across India, the UK, and the US, resolving queries, escalations, and account issues through clear voice, email, and face-to-face communication.
At King Rose Services, I managed employee lifecycle support, payroll coordination through ADP and Procore, workforce planning, and HR and financial reporting for U.S. teams. Previously at CATS Global Schools, I handled accounts payable for 10 UK and U.S. schools and served as a finance point of contact for student and agent billing queries.
At Hampton by Hilton, I led coordination across a team of 50+ employees, corrected 90% of transactional and customer account errors, and recovered 90% of outstanding debt within two months. Earlier, while deputed at Huawei, I enabled WFH transition for 600+ employees and improved hiring efficiency and candidate experience by 30%.
