At THE TIDY TURNOVER, I handled day-to-day operations across sales, customer success, scheduling, staffing, and service delivery. I contributed to scaling monthly gross revenue from approximately $2K to $30K+.
I coordinated 120–150 confirmed cleaning bookings per month, with more than 170 in high-volume periods before cancellations. I also managed a peak workforce of 12–15 W-2 employees and 5–6 contractors, and recruited and hired 30+ people.
I owned weekly payroll administration and managed customer issues from booking through resolution, including complaints, service recovery, disputes, and insurance claims. I built and maintained six GoHighLevel pipelines and used ChatGPT and no-code tools to support scheduling confirmations and booking workflows.
At TOONS.BY.ELLA, I ran Etsy store operations, managing approximately 50–60 monthly orders and a catalog of approximately 1,000 listings. At LYVEBANDS, I managed Shopify operations for a store processing approximately 20–60 orders per day, coordinating fulfillment and customer support.
