At Wipro, I resolve telecom customer issues involving DNS, DHCP, and IP addressing. I reduced escalations by 30% and repeat tickets by 14%, and prepared a self-serve guide that cut average handling time by two minutes.
As co-founder of Obsidian Club, I drafted privacy, returns, and cancellation policies for my apparel business, referencing India's IT Act 2000 and the Digital Personal Data Protection Act 2023. Earlier, as a Digital Marketing Intern at Applex.in, I managed social media accounts and used Google SEO techniques to improve website engagement and visibility.
