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Open to opportunities

Hend Laadhari

@hendlaadhari

Dedicated Team Leader fueled by intrinsic motivation and commitment to excellence.

Tunisia

What I'm looking for

Seeking a challenging role that leverages my leadership, analytical, and communication skills to drive business growth and excellence.

As a seasoned Team Leader, I've consistently demonstrated my ability to drive quality assurance and leadership, resulting in tangible benefits for the organization. Throughout my career, I've achieved workflow optimization and led diverse teams, prioritizing their performance and well-being. I believe in open communication, sharing insights with colleagues, superiors, and clients alike.

With a strong background in customer success, data analytics, and team management, I've developed a unique ability to boost efficiency and profitability. My expertise in CRM, data analytics, and communication has enabled me to implement strategies that enhance accuracy, improve team performance, and mitigate risks.

I'm a strong advocate for continuous improvement, regularly analyzing team performance metrics and identifying areas for enhancement. My commitment to excellence has resulted in significant improvements in customer satisfaction, team productivity, and ROI.

Experience

Work history, roles, and key accomplishments

TR
Current

Team Leader

Transcom

Jun 2022 - Present (2 years 11 months)

Managed teams specialized in edge cases and fencing fraudulent activities, focusing on quality assurance and leadership.

TR

Escalations Agent Specialist

Transcom

Jan 2020 - Jun 2022 (2 years 5 months)

Handled edge cases as a team member in the Escalation Team, focusing on efficient case resolution and team collaboration.

Education

Degrees, certifications, and relevant coursework

Hend hasn't added their education

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Tech stack

Software and tools used professionally

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Hend Laadhari - Team Leader - Transcom | Himalayas