Hend Laadhari
@hendlaadhari
Dedicated Team Leader fueled by intrinsic motivation and commitment to excellence.
What I'm looking for
As a seasoned Team Leader, I've consistently demonstrated my ability to drive quality assurance and leadership, resulting in tangible benefits for the organization. Throughout my career, I've achieved workflow optimization and led diverse teams, prioritizing their performance and well-being. I believe in open communication, sharing insights with colleagues, superiors, and clients alike.
With a strong background in customer success, data analytics, and team management, I've developed a unique ability to boost efficiency and profitability. My expertise in CRM, data analytics, and communication has enabled me to implement strategies that enhance accuracy, improve team performance, and mitigate risks.
I'm a strong advocate for continuous improvement, regularly analyzing team performance metrics and identifying areas for enhancement. My commitment to excellence has resulted in significant improvements in customer satisfaction, team productivity, and ROI.
Experience
Work history, roles, and key accomplishments
Team Leader
Transcom
Jun 2022 - Present (2 years 11 months)
Managed teams specialized in edge cases and fencing fraudulent activities, focusing on quality assurance and leadership.
Escalations Agent Specialist
Transcom
Jan 2020 - Jun 2022 (2 years 5 months)
Handled edge cases as a team member in the Escalation Team, focusing on efficient case resolution and team collaboration.
Education
Degrees, certifications, and relevant coursework
Hend hasn't added their education
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