Soufiane Soufianee
@soufianesoufianee
Customer support and call centre agent at Royal Gendarmerie, handling emergency calls and writing official reports.
MoroccoWhat I'm looking for
At Royal Gendarmerie, I handled inbound calls, including emergency calls, and assessed requests so I could respond quickly. I also routed requests and coordinated teams by telephone and radio.
I wrote clear reports and official records, and logged and tracked cases. When callers were stressed or dissatisfied, I used active listening and de-escalation while following procedures and protecting confidential information.
My background includes public service, call handling and report writing, alongside degrees in law, management and political science. I’m looking for a fully remote role in customer support, call centre work, administrative assistance or data entry.
Experience
Work history, roles, and key accomplishments
Gendarme – Control Room Operator & Judicial Police Officer
Royal Gendarmerie
Oct 2005 - Present (21 years)
Handled inbound calls, including emergency calls, and coordinated teams remotely by telephone and radio. Wrote clear, accurate reports and official records, and managed stressed or dissatisfied callers with active listening and de-escalation.
Education
Degrees, certifications, and relevant coursework
Cadi Ayyad University
Master of Excellence, Political Science
2024 -
Pursuing a Master of Excellence in Political Science with a thesis on international cooperation against cybercrime in Morocco.
International Foundation of Professional Studies
Professional Bachelor's, SME Management
Completed a Professional Bachelor's degree in SME Management.
Cadi Ayyad University
Bachelor's Degree, Private Law
Earned a Bachelor's Degree in Private Law, taught in French.
Cadi Ayyad University
University General Studies Diploma (DEUG), Law and Political Studies
Obtained a University General Studies Diploma (DEUG) in Law and Political Studies.
Royal Gendarmerie School
Advanced Certificate, Gendarmerie
Earned the Advanced Certificate of the Royal Gendarmerie.
Royal Gendarmerie School
Diploma, Judicial Police
Earned the Judicial Police Officer Diploma.
Royal Gendarmerie School
Certificate of Aptitude, Gendarmerie
Earned the Royal Gendarmerie Certificate of Aptitude.
Tech stack
Software and tools used professionally
Availability
Location
MoroccoAuthorized to work in
Salary expectations
Job categories
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