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Soufiane Naciri

@soufianenaciri

Payment Operations Manager at dlocal handling payment incidents across MENAT and restoring service with processors and acquirers.

Morocco

Message

At dlocal, I handle payment incidents across MENAT, working with processors, acquirers, and internal teams through triage, escalation, and service restoration. I investigate issues including rejected transactions and lower acceptance rates.

At SG African Business services, I oversaw card payment systems support for 11 subsidiaries and managed operations involving analysis, reconciliation, clearing, and settlement. I also helped deliver a cardless ATM withdrawal feature through online banking for Guinea's subsidiary.

Earlier, I managed payment systems projects at SG MAROC and worked on payment systems integration at BNPP. At WorldPay, I provided L3 production support for payment applications, including troubleshooting and permanent incident resolution.

Experience

Work history, roles, and key accomplishments

Current

Payment Operations Manager

Current

DLocal

Jul 2024 - Present (2 years 3 months)

Leads end-to-end incident handling for MENAT markets, including triage, escalation and follow-up until service restoration. Works directly with processors, acquirers, and internal teams to resolve disruption and protect merchant continuity.

Incident Management Triage Escalation Management Service Restoration Processors Acquirers Merchant Continuity

Application Manager Consultant

SG African Business Services

Aug 2022 - Jul 2024 (1 year 11 months)

Oversaw the Card Payment Systems support domain for 11 subsidiaries within Société Générale Bank Group's African operations in collaboration with HPS Processing. Managed end-to-end operations of card payment systems, leveraging SQL for data analysis, reconciliation, clearing, and settlement processes.

Card Payment SQL Data Analysis Reconciliations Clearing Settlements Incident Response Root Cause Analysis Cross functional Leadership HPS

Senior Payment Systems Project Manager

SG African Business Services

Aug 2019 - Aug 2022 (3 years)

Managed the full Payment Systems integration between the existing authorization server and SOPRA's new Core-Banking System 'SAB' chosen for Morocco & Africa. Coordinated acceptance testing of online & offline authorizations according to ISO 8583 standards.

Payment Systems Integration Authorization Servers Core Banking Systems SAB ISO 8583 API Integration Visa Mastercard Project Management Stakeholder Management

Payment Systems Project Manager

SG Maroc

Oct 2016 - Aug 2019 (2 years 10 months)

Managed payment systems projects with different project stakeholders, service providers and teams within the bank. Collected business needs and expressed them functionally to solution providers including HPS.

Payment Systems Project Management Stakeholder Management HPS ATM Bill Pay Switch Migration Card Issuing 3D Secure Fraud Prevention

L3 Engineer

WorldPay

Jan 2011 - Sep 2016 (5 years 8 months)

Provided L3 production support for multi-tier payment applications, performing advanced troubleshooting, root cause analysis, and permanent incident resolution. Installed, configured, and maintained payment-processing applications integrated with international financial institutions.