Reda Thami

Oversaw multiple AI development projects, coordinating participant teams and managing resources, timelines, and budgets to deliver high-quality data and task outcomes. Fostered cross-functional collaboration and improved operational efficiency across project streams.

Led market research projects for French operations, developing research strategies and methodologies, designing surveys, and producing detailed reports and presentations that met client objectives. Delivered actionable insights to inform client decision-making.

Produced translations and technical documentation using CAT tools, delivering accurate multilingual content and detailed technical drawings where required. Managed client communications and project timelines for translation deliverables.

Prepared detailed reports on chargeback activity, managed relationships with payment processors and acquiring banks, and communicated with customers to resolve disputes and improve satisfaction. Monitored trends to reduce dispute volume.

Provided customer support via phone, email, and chat, resolving inquiries and difficult customer issues professionally to enhance satisfaction and ensure timely follow-up. Consistently met service quality targets.

Resolved customer inquiries and support issues efficiently, ensuring timely follow-up and maintaining high levels of client satisfaction. Handled account and service-related requests in a fast-paced environment.

Completed a professional Bachelor in Architecture with training in technical drawing and architectural design.

Completed a Master's program in Mathematics and Computer Sciences focusing on advanced mathematical methods and computational techniques.