Sophy Doubatla

I’m an administrative and customer support professional with 3 years of experience, focused on turning client needs into clear action through research, documentation, and reliable support. I’m especially effective at calendar management, scheduling, and communication that keeps teams and customers aligned.

In a Training Coordinator & Administrative Assistant role within a medical software training team, I supported customer care and contributed to research used in instructional design material and prospect presentations. I used Microsoft Office and collaborated with teams to prepare presentations and research resources, while handling internal and external inquiries about department services, policies, and training procedures.

I take pride in measurable service outcomes—holding a 94% customer satisfaction score for efficient technology-related issue resolution. I install necessary software, provide real-time friendly assistance, and manage multiple tasks at once while ensuring clients have the required information and systems before online sessions.

Earlier, as a remote Junior Administrator & Customer Support Assistant for a catering and laundry business, I served as the primary customer point of contact, managed billing and payment processes, and maintained calendars for maintenance and transport logistics via Google systems. I also supported operations by coordinating purchasing and managing inventory of 450+ catering tools, giving the business owner timely updates on deadlines and specialized requests.