Looking for a job

Sophia Yvonne Labnao

@sophiayvonnelabnao

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I streamline e-commerce support, Shopify operations, and high-volume customer experiences.

Philippines

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What I'm looking for

I'm looking for a remote e-commerce or customer support role where I can improve customer experiences, manage Shopify and CRM workflows, support order operations, and contribute to reliable, high-volume service.

I've supported e-commerce operations for CatalyzeX (Vita Coco), managing 100+ daily customer interactions across US, UK, and EU markets while maintaining 97% CSAT and 98% QA. I handle subscriptions, billing, retention, B2B wholesale accounts, logistics coordination, escalations, and CRM workflow improvements.

At Concentrix Services Philippines supporting Uber, I managed 70–100+ daily social support inquiries through Sprinklr and Salesforce, maintained 96% customer satisfaction, and handled sensitive documentation and incident escalations.

I've also managed Shopify product listings and order fulfillment for Crochetlly, and delivered high-volume omnichannel support for Ulta Beauty. I bring practical experience across customer service, e-commerce administration, CRM management, product optimization, and remote operations.

Experience

Work history, roles, and key accomplishments

E-commerce Virtual Assistant

CatalyzeX (Vita Coco)

May 2025 - Jul 2026 (1 year 2 months)

Provided omnichannel customer support for a beverage e-commerce brand, handling 100+ daily interactions and maintaining 97% CSAT and 98% QA. Managed B2B wholesale accounts, subscription and billing support, and coordinated with warehouse teams on logistics issues.