سولكينغ soolking I User
@soolkingiuser
I resolve complex German-language customer issues and improve service quality across global accounts.
Syrian Arab RepublicWhat I'm looking for
I've supported German-speaking customers across Vodafone Germany, Booking.com, Amazon ACCS, and Teleperformance, resolving complex inquiries, technical issues, account updates, and high-pressure escalations.
At Vodafone Germany, I maintained strong First Contact Resolution and Customer Satisfaction results while partnering with cross-functional teams to resolve escalated service issues efficiently.
I've also evaluated agent performance and delivered coaching at Concentrix, improving account quality through actionable feedback and technical support. As a Team Leader Academy graduate and former Top Performer, I bring hands-on customer experience, quality evaluation, and leadership development.
Experience
Work history, roles, and key accomplishments
Senior Customer Support Specialist
Vodafone Germany
Jan 2023 - Dec 2025 (2 years 11 months)
Managed complex inquiries, technical troubleshooting, and account updates for German-speaking clients. Maintained top-tier First Contact Resolution (FCR) rates and high Customer Satisfaction (CSAT) scores.
Handled complex customer queries and high-pressure escalations for international clients in German. Demonstrated adaptability in managing new client profiles and resolving challenging service scenarios.
Delivered high-quality customer support and assistance to German-speaking clients. Resolved complex customer issues efficiently while maintaining high metrics for satisfaction and quality standards.
Evaluated agent performance, conducted coaching sessions, and improved key account quality metrics. Provided actionable feedback and technical support based on deep knowledge of account procedures.
Recognized as Top Performer (November 2020) for outstanding performance and KPI delivery. Consistently demonstrated high dedication, logging over 300+ overtime hours to support operations.
Education
Degrees, certifications, and relevant coursework
Concentrix
Team Leader Academy Graduate, Leadership
Completed an intensive 6+ month leadership program focusing on team management, client relations, business operations, and performance driving.
Tech stack
Software and tools used professionally
Availability
Location
Syrian Arab RepublicAuthorized to work in
Salary expectations
Job categories
Skills
Interested in hiring سولكينغ soolking I?
You can contact سولكينغ soolking I and 90k+ other talented remote workers on Himalayas.
Message سولكينغ soolking IGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
