Open to opportunities

hampig lapaian

@hampiglapaian

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Customer-oriented professional with experience in transportation and service.

Syrian Arab Republic

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What I'm looking for

I am looking for a role that values customer satisfaction and offers opportunities for growth.

I am a customer-oriented professional with several years of experience in transportation and customer service. My background includes working as a Customer Support & Gaming Assistant at Legend Game Club, where I honed my skills in handling customer inquiries, resolving issues efficiently, and providing a positive experience for gamers. My fluency in Arabic and Armenian allows me to communicate seamlessly with diverse customers, ensuring their needs are met effectively.

In addition to my customer service experience, I have pursued education in acting at the Yerevan State Theatre and Film Institute. I have also completed various online courses, including Business Analytics and Introduction to Marketing from the University of Pennsylvania. My adaptability, patience, and commitment to delivering high-quality support have been key to my success in various roles, including as a Yandex Driver and Cashier at La Burger Restaurant.

Experience

Work history, roles, and key accomplishments

Driver & Delivery

Yandex

Jan 2021 - Jan 2022 (1 year)

Provided excellent customer service by ensuring a smooth ride, effectively communicating with passengers in Arabic and Armenian, and resolving customer concerns with professionalism.

Customer Service Time Management Communication Problem Solving

Cashier

La Burger Restaurant

Jan 2021 - Jan 2022 (1 year)

Provided exceptional customer service by assisting customers at checkout, processing payments, and ensuring a clean and inviting environment.

Customer Service Payment Processing Communication Time Management

Tourist Guide

Self Employed

Jan 2018 - Jan 2022 (3 years 11 months)

Guided tourists through historical sites and museums, providing informative commentary and ensuring an engaging experience.

Communication Customer Service Time Management Problem Solving Cultural Knowledge

Customer Support & Gaming Assistant

Legend Game Club

Jan 2018 - Jan 2022 (3 years 11 months)

Assisted customers with setting up and troubleshooting PS4 consoles and games. Provided game recommendations and guided players on game mechanics and strategies while maintaining a friendly environment.

Customer Support Problem Solving Time Management Presentation Skills Team Collaboration Market Research Microsoft Office

Education

Degrees, certifications, and relevant coursework

Yerevan State Theatre and Film Institute

Acting

2020 - 2025

Studying Acting at Yerevan State Theatre and Film Institute, focusing on performance techniques and theatrical skills.

New Horizons Institute

Digital & Computing

Completed Digital & Computing courses to enhance technical skills and knowledge in the digital landscape.

CCIT

English Language

Participated in English courses to improve language proficiency and communication skills.

University of Pennsylvania

Marketing and Business Analytics

Completed online courses in Introduction to Marketing and Business Analytics through Coursera to gain insights into marketing strategies and data analysis.