Open to opportunities

Saleem Jarah

@saleemjarah

Message

I resolve customer issues and deliver bilingual technical support in Arabic and English.

Syrian Arab Republic

Message

What I'm looking for

I'm looking for a bilingual customer or technical support role where I can resolve escalations, explain technical issues clearly, build client trust, and deliver consistent service in Arabic and English.

I've spent eight years at Mobile Technology Center in Damascus managing client relations, complaint resolution, sales negotiations, inventory procurement, cash reconciliation, and device troubleshooting.

I handle service escalations with empathetic, solutions-focused communication, explain technical issues clearly to non-technical customers, and helped support retention and revenue growth through tailored service plans and follow-up.

I'm now also an English Language Instructor at Golden Milestone Institute, where I use active listening, patient explanations, and individualized feedback to support adult learners while maintaining a 4.7/5.0 satisfaction rating. As a native Arabic speaker with C1 English, I bring bilingual communication and cross-cultural understanding to customer support roles.

Experience

Work history, roles, and key accomplishments

Retail Shop Supervisor

Mobile Technology Center

Jan 2017 - Dec 2025 (8 years 11 months)

Handled day-to-day shop operations largely independently at a small local business, including client relations, inventory procurement, and cash reconciliation, over an 8-year tenure. Resolved customer complaints and service escalations directly, using empathetic, solutions-focused communication to protect client retention.

Client Relations Complaint Resolution Technical Troubleshooting Inventory Management Cash Reconciliation Customer Service De escalation