At Fiserv, I serve as a central point of contact for employees and clients, resolving inquiries by phone, email, and internal chat. I provide technical support, answer product questions, and address operational issues.
I handle password resets and Card Care servicing for debit and credit products. In my current Remote Mortgage Loan Originator role at Digital Mortgage, I resolve discrepancies among borrowers, lenders, and financial institutions.
Previously, as a Sales Coordinator at Hampton Inn & Suites By Hilton, I maintained sales and customer records in CRM software and recommended ways to improve customer satisfaction and marketing effectiveness. I also explained technical financial information to applicants in accessible terms.
