Brandon Williams

Researched and responded to incoming customer and attorney complaints, as well as inquiries related to foreclosure, debt, and credit disputes. Worked a pipeline of an average of 15 to 20 complaints a day and collaborated with various departments including credit, bankruptcy, escrow, foreclosure, originations, and loss mitigation.

Researched all incoming complaints from attorneys, borrowers, social media, as well as the BBB and CEO. Composed responses to homeowners, attorneys, and third-party customers, and assisted homeowners in workout/loss mitigation options.

Collaborated in a team environment operating a helpdesk to support multiple end users across various small and large companies. Supported a wide range of devices, including desktops, iPads, smartphones, and hotspot devices, and demonstrated complete knowledge of the ServiceNow ticketing system while consistently meeting SLA requirements.

Handled inbound calls in a call center environment from Apple product customers seeking technical support. Demonstrated strong knowledge of Apple products and services while delivering excellent customer service, and assisted customers with technical issues related to MacBook, iMac, iOS devices, and external hard drives.

Operated in a work-from-home inbound call center environment, providing customer service support for AT&T mobility services and employee account inquiries. Assisted AT&T employees with employee discount details and account management, and processed service upgrades and new line orders efficiently.

Worked in a team environment assisting banking clients and customers with banking requests and products and services. Processed requests for re-issuance of escrow checks, overpayments, ACH deletions and ACH rejections by following banking regulations, and processed escrow changes as well as reviewed tax form corrections.

Completed high school education with a focus on business.